Indian Gifts Portal / Intermesh Shopping Network

[Resolved] Indian Gifts Portal / Intermesh Shopping Network — Undelivered items

Nehaahajan

May 9, 2016

Website: www.indiangiftsportal.com

The complaint is regarding order placed on 8th may (3:30am ist). My order no. Ends with 029. As i am residing in us, i used the services of indian gifts portal to send gifts to my family on mother's day. The website of igp mentioned delivery within 24 hours. I am writing the complaint on 9th may (5 30 pm ist). My order has still not been delivered. I have called the customer service many times to always hear that the order is out for delivery. The other excuses i have been given are that it takes 24 hours to deliver, whereas the website clearly mentions "delivery within 24 hours".

The website deducted money, never delivered my products and now is now not refunding the money. Whenever i call the customer service, i get standard answers that the product will be delivered. I have requested to cancel my order, they refuse to cancel the order also.

So, as a request to this complaint i want either my delivery to the address latest by 10th may 12 pm ist or refund of my money if it is not delivered by 12 pm ist on 10th may

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Dec 16, 2017

Complaint marked as Resolved

Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hey,
I am really sorry you had to go through this. The fixed date delivery timings are 10:00 am to 10:00 pm. Now we wont be able to investigate this case but please give us this chance to restore our faith with IGP again. Please feel free to call us on[protected] or email us on [protected]@indiangiftsportal.com and we'll be happy to assist you.
Regards
IGP.com

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Comments

Jayant Rajpathak

from Mumbai, Maharashtra

May 18, 2016

Indian Gift Portal — Gift still not delivered.

I have placed Order no. IGP 733752 dt 9 th September for Gift article worth Rs. 450/-plus. This was supoosed to be delivered on 14 th Sept. 2015. Till date not delivered despite several reminders on company portal & phone calls.

prakash_55

from Hyderabad, Telangana

May 18, 2016

Indiangiftsportal.com — Rakhi hamper

Mene 14/08/2015 ko rakhi ka odar diya tha jo mere ko abhi tak dilevary nahi hua he mera odar id he IGP664120 SO PLZ HELP ME

archana kapadnis

Sep 8, 2016

Hi, I had placed an order for Rakshabandhan from India gifts protal for Rs.500 and they did not deliver the rakhi and have not provided an update inspite of multiple followups.I tried following up as well but no response. the order number is 925737.