Indian Railway Parcel Department — bike booked as parcel not received at destination.

I had booked my royal enfield from rewari parcel office for bandra terminus on[protected]. I was asked to check at bdts after 4-5 days of booking. It's been 9 days now, i have check 2 times, but no update at bdts parcel office on bike. They ask me to go and check at platform evertime, i am wondering if i am suppose to do all this after paying 4k to railway. Also there is no means to track the shipment. Indian railways parcel website https://www.parcel.indianrail.gov.in doesn't provide any information too. Please help me.