Indian Railways — 2 big boxes sent from ajmer to pune

My parents parcelled 2 big boxes containing household needs from ajmer train 16209 on 9th dec to pune. The parcel was supposed to be arrived at pune on 10th dec early morning but it's 11th dec and the parcel has not yet arrived the staff has no idea where the parcel is. There is no tracking information they have. All they have done is they will inform once the parcel will arrive.
Pathetic support