Indian Railways — Ac coach not given despite reservation in ac coach

Address:

247001

Team

I had travelled with PNR [protected] dt[protected]. My reservation was for AC coach but we were made to travel in Sleeper Coach as AC coach was not present in the train. This resulted in serious trouble to me.

Attached is the complaint I have filled in the book.

Below is what I have to say regarding the whole issue:

When we alter our bookings, we are penalized like the below:
Cancellation charge per passenger on confirmed (reserved) tickets:-
(i). 48 hours before the scheduled departure of the train
minimum cancellation charge
1st AC/executive class: Rs. 240
2 AC/1st Class : Rs. 200
3AC/ACC/3A economy: Rs. 180
Second sleeper class : Rs. 120
Second class : Rs. 60
(ii). Between 48 hours and 12 hours before the scheduled
departure of the train @ 25% subject to minimum charge as per (i)
above.
(iii) between 12 hours and 4 hours before the scheduled
departure of the train @ 50% subject to minimum charge
as per (i) above.
( iv) No refund after the above prescribed time limit.


Now when Railways has altered the booking, same rule should apply.

Reason
Extra Cost suffered by me
Ticket of AC, made to travelled in Sleeper Coach
Difference of Rs 250.
To beat the heat, I Had to drink extra fluids and purchased Frooti, Cold drinks, Water bottle in extra numbers which would not have been the case, had I Travelled in AC coach
Extra Cost Incurred Rs 200.
I was carrying perishable eatable items including some expensive sweets in the hope that I will be carrying them in an AC environment but that did not happened as I was made to travelled in non AC and when I opened them they were destroyed due to the heat they suffered.
Loss of Rs 3000.
My partner had to give me a valuable item for some personal transaction. This item was to reach Delhi anyhow by 2 PM.In Muzaffarnagar my partner could not locate coach C2. I tried coming on the door of the coach but since only one door was opened by the TTE present there it created trouble and as a result we both failed to meet each other.
This created a major loss to me of amount of Rs
15000.
By the time we reached Delhi I was completely exhausted because of non AC coach and so had to unnecessarily hire a coolie to carry my luggage at New delhi station which would not have been the case Had I travelled in AC coach.I would have myself carried the luggage had I travelled in AC coach as body would have been relaxed.
Extra Cost Incurred Rs 200.
On Saharanpur station when I could not see my coach C2 as there was no markation, I and my coolie carrying the luggage ran across the train to find the coach. When finally some one told about the coach, in the hurry to reach the coach my coolie collided with someone and fell on the ground.
I had to pay him little extra over the contracted amount .
Extra amount paid Rs 100.

Had I received the SMS /information from railway prior to the journey I would have rescheduled to AC coach of some other train but nothing like this happened and we were made to suffer.

Enormous amount of physical and mental agony, pain, harassment, torture.

Kindly compensate adequately as from the above it is clear that I have suffered a loss of Rs 18750 in this journey dt[protected] PNR Number: [protected] owing to railways

My Acc Number is PNB bank [protected] IFSc PUNB0316100.
Please compensate suitably in the above account.

Regards
Abhishek Jain
Mob [protected].
Veer Villa, Samrat vikram Colony, Saharanpur.