Indian Railways — booking foreign tickets online

I tried calling. The call got through. The lady listen to my issue patiently and advised i should wait 10/15 mins and try again. But he did not realise the futility. I also explained i have done go through this cycle about8/10 times. I call eventually the operator reluctantly passes the line to the supervisor, then there is music on line for a while and the line gets disconnected.

You know my phone number / email/ my user name. Is this sort of consumer help that irctc is know for???

I am not sure what else to do to buy couple of ticket for 3 hour journey on indian railway. I have now spent more time trying to buy the ticket than the journey itself.

I am feeling ashamed that my country still has services like this.