Indian Railways — complaint about coach attendant

Address:

Kota, Rajasthan, 326519

Hi,

I was travelling in jaipur pune express (12940) on 15-aug-2017 with my wife from ramganjmandi to pune.

My pnr number was [protected].

My birth number was 25/26 in coach b-3 (3ac)

I have been allotted a middle birth.in the middle birth there were 2 hooks which support the birth but in my case one hook was broken, i am attaching the images of the broken hook.

I notified the problem to the coach attendant but he was rude to me, after that i told my problem to tte, after 2 hours of struggle around 12.00am midnight he allotted a seat to me in other coach (B1 - 52). First of all i had to leave my luggage and my wife in coach b-3 and had to travel alone.

My wife was sleeping and around 2.00 am midnight coach attendant came with one home guard and he was trying to adjust that police guy on middle birth which was broken. My wife opposed to it but still he was forcing her to adjust that guy on middle birth.

After so many arguments he went from there. But due to that incident my wife was not able to sleep whole night, she was scared too much due the behavior of the coach attendant. Even tte instructed him that birth should not be allotted to anyone.

Coach attendant already knew that the seat hook was broken before but no one paid attention to that

It was too much for me i have paid complete charge to railway but was not able to sleep for a minuet due to this incident. Why railway is too much careless about all these, fares are increasing like anything but the service is going down.

I have wasted complete money for the ticket i could travel in general coach.

I have seen one of the coach attendant was drinking whisky in the coach.

You have to take legal action about that coach attendant.

—
Thanks,
Kshitij
[protected]