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[Resolved]  Indian Railways — complaint about undelivered food and no reply of complaint

I ordered a meal at nagpur railway station on 25/08/2019 with Order Number[protected], Train Number- 22646, PNR Number- [protected], Coach- B5, Seat Number- 1 which was not delivered to me. I also submit complaint on both email id's, ie. [protected]@irctc.com and customercare.[protected]@irctc.com, more than 2 times and also complaint on costumer care number 1323 multiple times, but they always say that submit your complaint with screanshot of order slip, and i did that. Yesterday i recieve delivery slip on my email id, i also complain abaut it by email and call, they again told me to place another complain with screanshot of delivery slip, i did same but stil no reply. Please take any action on it. Below i ading screanshot of order slip and delivery slip
Thank you

complaint about undelivered food and no reply of complaint
complaint about undelivered food and no reply of complaint
Complaint marked as Resolved Sep 3, 2019
Today i got a mail from irctc with email id [email protected] that your feedback is registered and a registeration number is also given on mail, after few minutes i got one more mail about resolution of complaint, and then i got another mail of refund. So i got my refund back. Thank you for your quick responce

Complaint Status


[Sep 03, 2019] Indian Railways customer support has been notified about the posted complaint.
Updated by Chinn2 Sep 03, 2019
The complant was resolved today by irctc and i got refund back thank you for your quick responce
Complaint comments  1 Comment     Updated: ShareTweet

Comments

The complaint was resolved today by irctc and i get my refund back thank you for your responce

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    Customer satisfaction rating
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