ADVERTISEMENT

[Resolved]  Indian Railways — complaint about undelivered food and no reply of complaint

I ordered a meal at nagpur railway station on 25/08/2019 with Order Number[protected], Train Number- 22646, PNR Number- [protected], Coach- B5, Seat Number- 1 which was not delivered to me. I also submit complaint on both email id's, ie. [protected]@irctc.com and customercare.[protected]@irctc.com, more than 2 times and also complaint on costumer care number 1323 multiple times, but they always say that submit your complaint with screanshot of order slip, and i did that. Yesterday i recieve delivery slip on my email id, i also complain abaut it by email and call, they again told me to place another complain with screanshot of delivery slip, i did same but stil no reply. Please take any action on it. Below i ading screanshot of order slip and delivery slip
Thank you
complaint about undelivered food and no reply of complaint
complaint about undelivered food and no reply of complaint
Was this information helpful?
No (0)
Yes (0)
Sep 3, 2019
Complaint marked as Resolved 
Today i got a mail from irctc with email id [email protected] that your feedback is registered and a registeration number is also given on mail, after few minutes i got one more mail about resolution of complaint, and then i got another mail of refund. So i got my refund back. Thank you for your quick responce
Sep 03, 2019

Complaint Status

Indian Railways customer support has been notified about the posted complaint.
Sep 03, 2019
Updated by Chinn2
The complant was resolved today by irctc and i got refund back thank you for your quick responce
Complaint comments  1 CommentShareTweet

Comments

The complaint was resolved today by irctc and i get my refund back thank you for your responce

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Indian Railways
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    5673
    Pending
    0
    Resolved
    1555
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View Full Information
    ADVERTISEMENT