[Resolved] Indian Railways — complaint about undelivered food and no reply of complaint

[Resolved] Indian Railways — complaint about undelivered food and no reply of complaint

C Chinn2 from Mumbai, Maharashtra

I ordered a meal at nagpur railway station on 25/08/2019 with Order Number[protected], Train Number- 22646, PNR Number- [protected], Coach- B5, Seat Number- 1 which was not delivered to me. I also submit complaint on both email id's, ie. [protected]@irctc.com and customercare.[protected]@irctc.com, more than 2 times and also complaint on costumer care number 1323 multiple times, but they always say that submit your complaint with screanshot of order slip, and i did that. Yesterday i recieve delivery slip on my email id, i also complain abaut it by email and call, they again told me to place another complain with screanshot of delivery slip, i did same but stil no reply. Please take any action on it. Below i ading screanshot of order slip and delivery slip Thank you +2 photos Was this information helpful? No (0) Yes (0)
Sep 3, 2019 Complaint marked as Resolved Today i got a mail from irctc with email id [email protected] that your feedback is registered and a registeration number is also given on mail, after few minutes i got one more mail about resolution of complaint, and then i got another mail of refund. So i got my refund back. Thank you for your quick responce Indian Railways customer support has been notified about the posted complaint. Sep 03, 2019 Updated by Chinn2 The complant was resolved today by irctc and i got refund back thank you for your quick responce
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