Indian Railways — COMPLAINT AGAINST TDR REPUDIATION

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, I am Dr. Prashant Shukla, Assistant Professor in NOIDA (U.P.). I have booked e-ticket for my 62 year old mother seeking senior citizen concession on 16-Jan-2015 through IRCTC from Etawah to New Delhi for 24-Jan-2015 in 12033 CNB-NDLS Shatabdi Exp. Via PNR No. [protected] and Transaction ID: [protected]. The e-ticket was confirmed. But due to extreme fog those days on Railway Tracks mostly all the trains were running late. This train got delayed by almost 18 hrs on 24-Jan-2015. At last my mother could not travel during severe cold nights of January as scheduled arrival of the train at Etawah station was found to be around 12:20 AM i.e. 25-Jan-2015 as confirmed from the RTI petition MORLY/R/2015/63084 filed and the response is attached herewith. Please find attached the TDR Transaction Details and the Train Running History obtained from http://runningstatus.in/history/12033/thisyear. Hence, I filed the TDR on 24-Jan-2015 at 23:16:27 HRS i.e. much before the actual departure of the train from Etawah, the boarding station where the train actually arrived at around 12:20 AM next day i.e. 25-Jan-2015. I kept on waiting for my money to be refunded back to me for almost 4 months. But that was indeed very shocking and annoying that on 06/04/2015 I came to know that the TDR application filed by me was rejected on 02/04/15 due to the reason that 'TDR NOT FILED WITHIN ACTUAL DEPARTURE OF TRAIN'. It can easily be revealed from the Train Running History and the RTI RESPONSE that the train started from Kanpur Central at 10:45 PM on 24th, Jan and reached New Delhi at 05:10 AM on 25th, Jan. The train got delayed by 17 HRS 50 MINS that day due to heavy fog. Then how come the train can cross Etawah Station in just 20 mins. Moreover, the TDR History of the disputed above mentioned (highlighted in yellow) Transaction have been deleted from my IRCTC account: poojijana. Whereas, the TDR History of 2011 is still there on my IRCTC LOGIN (please see the Screen Shot file attached). I have spoken with several customer care executives from IRCTC on Ph. No. [protected] and dropped countless mails to [protected]@irctc.co.in, [protected]@irctc.co.in and [protected]@irctc.co.in but I quote here a few email replies for your ready reference that I received from them. I have also dropped many emails to the highest authorities of Indian Railways. Please find the file of the email correspondences attached. Kindly issue your instructions to re-open, re-investigate and re-verify my TDR Application in 07 days from now else I shall have no other option left but to file a legal petition in consumer court against Northern Railways Claims Department and IRCTC. My Personal Details as per the IRCTC Profile (Attached as an attachment) is as follows: Name Prashant Shukla Mobile Number [protected] Mail ID [protected]@amity.edu City NOIDA State UTTAR PRADESH Residential Address H. No. 14-B, GH-01, MIG Flats, Sector-100, Noida-201301 (U.P.) Office Address/ Address of Correspondence: AIARS (M&D), E-3 IVth Floor, Amity University, Sector-125, Noida-201303 (U.P.)