Indian Railways — Converting of confirmed reservation ticket in to waitlist ticket at last moment by railway.

Address:	Mumbai City, Maharashtra
Website:	IRCTC.CO.IN/ INDIANRAIL.GOVT.IN

I have booked a ticket in train no. 12936 on 8/07/2017 with journey date as 09/07/2017 in ac chair car pnr no.-[protected], transaction id-[protected] with confirmed status from surat to bandra terminus. When i reached at surat rly. Station & waiting for sms for intimation regarding coach no & seat no. When checked for status found that showing the status as wl-2, 3. When approached to rly enquirey, i was told that due to problem in coach status is changed. How ever i purchase the general coach tickets vide no-m[protected] &15147421 for an amount of rs. 210/- & travelled with lot of physical problem & mental agony. After that got a sms for refund of money as rs. 750/- for cancelled ticket while ticket was purchsed with an amount of rs. 880/-
It is kindly requested to arrange the refund of full amount as rs. 880/-+210 with a cost of harrasment as rs. 5000/-from railway/irctc