Indian Railways — didn't get refund after cancellation of ticket

Address:

Nand vihar narmada nagar, 495001

Two complains related to ticket cancellation request refund

I cancelled my ticket pnr no. [protected] of train no. 18208 from ajmer to durg of 12th fab didn't got refund
However irctc app show referance no. Of transaction that is[protected] but
Refund amount didn't added in my account
And
Train no. 18244 was on 14th fab cancelled from jodhpur to durg due to some reason my pnr no. [protected]
I also didn't got refund for this