Indian Railways — Harassment for 'seva' money in shatabdi

Sir/ma'am
This has never happened while travelling in a kalka shatabdi before. I have had on board staff demanding and harassing passengers for money under 'seva' tag, but this was the first time it happened in sharabdi.
While travelling on 16th july 2016, from delhi to chandigarh, a catering staff gave me the railway feedback form, which i filled giving good reviews, as travelling with shatabdi is always a pleasant and stress free experience. Then this fellow came back asking passengers if they wanted soup, coffee or tea. I opted for soup.
As soon as i was done with my soup he came back asking for 'seva' money, amazed at first such experience in shatabdi i told him no. He then began harassing me to pay for the soup then.
Uch incidents are common with durontos and rajdhani but my first in shatabdi. Kindly refrain the staff from harassing passengers for tips and seva.

Thanking you
Pnr:[protected]
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Sir,
travelling with duronto is generally always a pleasant experience, except for this habitual experience of the railway staff ranging from pantry & catering guys, to those attendants giving bedroll, to the safaiwalas harassing and bullying the passengers into giving them money as the journey reaches its end.
being a student, travelling via tatkal is already expensive, without being forced into parting my scholarship money to these goons.
moreover this was not the first such experience, i have faced similar problems in other durontos and rajdhanis,
please take stringent action against such bullying and rude behaviour.
PNR :[protected]
15 july 2016
train : 12263
i tried posting a complaint on the website too, but there is an error.

Thanking you
yours gratefully

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