[Resolved]  Indian Railways — indian railway/western railways delay to get pension

Address:

Mumbai City, Maharashtra, 400012

Respected sir/madam

I, devaki krishnan, its been one year, pension is not credited in the new sbi account number : [protected]. Nallasopara east branch. I had request to close my husband's account as he is expired on 4th feb 2016.
Husband's old account : [protected]
Sir, with very grief to express that every time i call the branch they inform they have not received any intimation to close my husband's account and to transfer the pension to my new account. And the pension is credited in the old account which we cant use.
Is the problem with railway? Bank has not received any letter yet.
I have submitted all the supporting documents related to death and new account.
Ppo number : wr/12118/529467
Date of retirement :[protected]

Hence i request you please suggest me a solution from which i will be trouble free from this type of issue. Expecting a positive response from your end.