Indian Railways — insincere operational staff including drm alipurduar

Rsp sir
My pnr no [protected] alipurduar (Noq) to guwahati doj20 09.2017.
Train name saraighat express. Departure time is 04.35 am. When i ask enquiry staff about this train status. Enq staff reply no message received from control room. After an hour when i ask enq staff they replied sir train is diverted to gopalanj stn new alipur stn will not touch. It is nothing but a mental torture to passenger. There is no announcement regarding diversion of train. When i ask drm over mobile he was answer less. Railway services detonating day by day. We are expecting railway services will improve today or tomorrow. But personally i fell this type of irresponsible staff will causes public harassment & public will face no of accident. Rgds alok dasgupta. [protected]@gmail.com. [protected] baroda gujarat