Indian Railways — irctc cheated in the name of retiring room booking at sealdah

 
3 Reviews
Plot 1138, Pragathinagar Opp JNTU kukatpally hyderabad, Hyderabad, Hyderabad District, Andhra Pradesh, India
 mahobia on Apr 22, 2019
There is no retiring room facility at sealdah station at present and i am struggling to reach to you but not easy and no solution to the inconvenience caused.

Transaction i'd [protected]
Pnr no [protected]
Rr no sdahrr1364568

Why did you confirmed the room when facility is disabled at sealdah.

Further you have not even notified for the same if it happened after booking.

I need a full refund and the compensation for the inconvenience including the hotel charges which i have just booked near park street.

Railway enquiry have informed about unavailability of this facility at sealdah.
Here is the notice shared by railway enquiry.
Attachments area

Complaint Status


[Apr 22, 2019] Indian Railways customer support has been notified about the posted complaint.
Updated by mahobia, Apr 22, 2019
the above content is copy pasted from the complaint raised on the day of this incident. It is about the retiring room facility at Sealdah, Kolkata, Web Bengal. With reference to the PNR mentioned above, IRCTC has allowed online booking and confirmed the retiring room booked at Sealdah station. However railway enquiry person confirmed that the room booking was completely stopped at Sealdah in the month of March. IRCTC has not informed about the change and the onconvenience has caused me about a 15000 rupees and loss of time effort.
Updated by mahobia, Apr 22, 2019
Requesting all to understand that IRCTC is not for convenience, instead inconvenience. It is very difficult when you have a family with kids struggling for hours to find your booked stay, after a long journey, and realizing that your booked room is no more available without any prior notice. Do Not Trust IRCTC for travel related matters, it could put you in danger situation
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

AC is not working since 2pm inside the train coach and it is now 03:30 pm. Coach and train details are as below - 2nd AC coach. PNR[protected]. Train 11301. DOJ - 13/04/2019. Seat No. A2 24. CSMT to BNC. Fare 2500. Had boarded the train from Mumbai CSMT and going all the way to Bengaluru.
I was booked a motorcycle from Ambala cantt to Hubli jn on 22 Feb 2019. CPS told that the consignment is load on the same day. But even expiry of almost 11 days the consignment not yet loaded to the to address.

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    Indian Railways - irctc cheated in the name of retiring room booking at sealdah