Indian Railways — late delivery and poor handling of my parcel

Address:

Gorakhpur, Uttar Pradesh, 273001

Respected sir/madam,

I am writing this mail to bring to your notice that i had sent my honda activa 125 scooter from the railway parcel office in jaipur, rajasthan (Dispatched on 13th march 2019) to gorakhpur, up (Bill/lt number - a0633498). I am enclosing the original copy of bill/lt number provided by the parcel office at jaipur.
Despite being told at the jaipur parcel office that i would be getting a phone call on the number that i provided when my parcel would be delivered and availability of tracking your parcel on the railways website https://www.parcel.indianrail.gov.in/, i received no communication whatsover from either platform. After multiple visits to the gorakhpur parcel office, when i did recieve my vehicle (On 20th march 2019), i was charged with a penalty because my parcel was delivered a day before and no information regarding that had been passed on to me. The parcel tracking option on the railway website was not updated even once.
Secondly, i also wanted to inform you that due to the poor handling of my parcel, my vehicle was badly damaged (Broken tail light, broken rear bumber, and damage to the front indicator lights - photo enclosed with this mail), which will cost more than 8000 rupees to repair. My vehicle was packed by the officials present at the parcel office in jaipur, for which i was charged an extra amount.
Therefore, i request you to kindly look into this matter and provide me with compensation for the same.
Thanking you, anticipating an early response.
Sincerely yours,
Abhayan som
Ph - [protected]