Indian Railways — lost parcel

Address:	Ajmer, Rajasthan
Website:	www.indiapost.gov.in

I'm maria, from colombia and i bought an elephant-shaped porcelain in rajasthan textile development corporation (Pushkar) they said they would send it to colombia and since april 18th it doesn't appear. No one give me solution, it was sent through indian postal office with tracking number cr[protected]in and i need you to please help me knowing what happened with it and what i have to do to recuperate the parcel or my money, there is a complaint in the postal office with number [protected] but they haven't give me any answer. Thank you.