[Resolved]  Indian Railways — No refund after TDR filing in IRCTC

The below message was emailed to IRCTC regarding TDR refund complaint: PNR No. [protected] date of journey 26.10.2013 The Train was late for more than 3 hours .actual time of departure was after 9.00 AM on 27.10.2013 and TDR Filed on 27.10.2013 at 6.27 AM. As per revised rule (D) Train Running More than Three hours Late:- Full refund is permissible if refund is obtained/online TDR filed before actual departure of the train. No refund is admissible if ticket is cancelled/online TDR is filed after actual departure of the train but it is found that my TDR has been regretted. Why not known. it is requested to look into the matter for redressal of the same on priority basis. Below was the reply of [protected]@irctc.co.in : Dear customer, Kindly note that the TDR filing time limit is revised w.e.f.1/7/2013 upto 2 hours of the actual departure of the train in case of confirmed etickets & within 3 hours of the actual departure of the train in case of RAC/WL e-tickets or Train Late More Than Three Hours. As you have filed TDR after the prescribed time limit, your case is regretted by Railways. Regards, TDR TEAM The complaint was re emailed to the [protected]@irctc.co.in on 21 Dec 2013 as: I would like to mention again that the actual time of departure of the Train was after 9 AM on 27.10.13 and TDR has been filed at 6.27 AM on 27.10.13 then how it is beyond the time limit against PNR No.[protected]. but reply/refund is still awaited. The TDR filing time was two and half an hour before the actual departure of train.