Indian Railways — non allotment of lower birth to senior citizens

Address:

New Delhi, Delhi

Sir, Vide IRCTC's e-Ticketing service, I booked 6 berths in Train No.22356 (DOJ being 1.11.2018) against PNR No.[protected] in AC-3 class from Ambala Cantt. to Varanasi Jn. at10:17:12 AM today, i.e., 8.7.2018. Five of 6 Passengers are Senior Citizens and 3 of them have serious ailments like spondylitis, knee-replacement and neurological problem. As per information available at Railway Website 165 berths in AC-3 Class were available then. But no lower birth has been alloted to us despite clear mention of preference for lower berths in the application form. This is violative of the policy of the Railways itself. Kindly allot at least 3 lower berths to the female members of our party and oblige.