Indian Railways — non issuing of return ticket

Bpc stn (Sealdah div, er) refused to issue any return ticket on 11/8/17. The staff didn't show any reason and there was no notice issued by the station authority either. But other stations under this division are issuing return tickets. Return tickets are vital for many passengers to save time and last minute rush. Why we are not getting this facility? Does er not believe our time is valuable? Do we need to get in line every time for booking tickets? Kindly do the needful steps to solve the issue.