Indian Railways — Online status of trains

Address:

110001

I filed complain on coms railway on wrong status of trains in irctc.
Reply is below
Complaint reference no : a/wc/kota/[protected]
Your actual complaint in irctc many times i noted that the train status shown as train departed prior to the time of schedule departure, moreover in case of traina running late by more than 3-4 hours also shown as departed on irctc. The issue should be reviewed.
Closure remark:- sorry for your inconveniences. Matter does not pertain to 139 rail sampark.

I request to provide the competent authority for resolution of this issue as it affects thousand of railway passengers.