Indian Railways — parcel complaint

Address:533003
Website:Indian Railway

Sir, i had booked two parcels (Refrigerator and washwing machine) from bhubaneswar to samalkota jn on 15 jul 17. Already i got the messages that 02 out of 02 pkgs of prr no.[protected] loaded from bbs in train no.17015 on 16 jul 17. Then i got message 02 out of 02 pkgs of prr no.[protected] unloaded at sc from train no.17015. Now the railway staff of samalkota jn saying me you will suffer and railway is not responsible for it and we dont know when your items will come.
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PW bill number A2182645, parcel booked from Vijaywada to Kota on[protected].
Total 5 items but as on today i.e.[protected] not received at Kota station. And no clear indication for tentatively arrival date.
Sir this is my transaction id-ECOM[protected] IRCTC, my ticket did not confirmed yet my money get deducted. plz repay me i am in urgent need. i did not get any pnr or nothing plz do it fast.

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