Indian Railways — refund against partially confirmed ticket.

Address:

Sonbhadra, Uttar Pradesh

To,
Chief commercial manager (Refunds
Western railway,
Mumbai – 400020.

Jai hind, sir|

I am writing on this platform for the very first time, to bring to your notice a big loophole in the irctc system.

I was scheduled to travel with my wife and daughter on a business cum pleasure trip to mumbai from kota under pnr no. [protected], dated 27th july'18, it was a wait listed ticket. Finally when the chart got prepared, only my wife's ticket got confirmed, but myself and my daughter remained wait listed - wl1, wl2.

As i mentioned above, it was a business trip and i was scheduled for a meeting, so it was the most important for me to reach mumbai. But, for whatever reason, confirmation came only for my wife. Hotel was booked and all other meetings such as school and housing etc were all lined up. Sir, i don't want to write down the amount of ordeal we had to go through.
What is the logic behind partial ticket confirmation. It's such a logical thing to either you confirm all the tickets issued in one pnr or do not confirm any, is adequate number of seats aren't available. Rather allot that one seat to such pnr, wherein only one passenger is travelling. Your staff says, it's computerized. But i am sure that you understand the computers do not have their own intelligence. Machines only follow the programmed instructions.
On the top of it, the height of irrational, torturous practices of indian railways, was when next day when my wife rajni sharma called up, she was told that although the two passengers were wait listed, no refund will be paid as we failed to file a tdr and the deadline of filing the tdr has lapsed. Are you people in your full senses??? How do you expect a person to leave all his travel plan, after an last minute news from irctc, and start focusing on filing the tdr. Wait listed lockers are not at all allowed to travel. The refund needs to come by default. You can check from your own records that passenger 2: surinder suman and passenger 3: abhilasha sharma suman, did not travel at all. You can refer to the record sheet of your tte in that train. You took the money for providing travel service, which you failed to provide citing seat unavailability. Now refund needs to either at its own or i will file the tdr in a reasonable amount of time. You cannot expect a passenger to leave everything aside and stand in the que to file tdr there and then. Rather he would be looking at some alternate arrangement to travel after being ditched by railwys at 11th hour. Request you to allow me file tdr and refund the amount of two wait listed tickets.

Also, may i please request you to please issue some direction to immediately discontinue this ridiculous practice/system of partial confirmation for passengers in one pnr. We don't go out with all mohalla on a journey in one pnr. Normally, one pnr will have a family, or two office colleagues or two friends. By what imagination, somebody finds it logical to confirm one passenger and leave the other, in the same ticket. Disgusting is the only word which comes in mind.
I am sure, no it programme is so helpless that such petty, but very logical problem, can't be resolved. Hope, you will ask the officers concerned to look into this and resolve.
I will be, very hopefully, looking for a reply and a solution.

Warm regards
Surinder suman

Copy to: 1. Pmo, new delhi, india.
2. Railways minister, govt of india.