Indian Railways — refund of the ticket pnr no -[protected]

Address:

Thiruvananthapuram, Kerala, 695008

Sir,

My name is vinu prasad. Because of some personal reasons i have visited mumbai for 10 days and on 29th of august i have booked a sleeper ticket from ltt - kcvl train no -22113 for the same day travel with premium tatkal fare - rs:1405 through irctc app and once i reached the station i able to know that the flood in mumbai stopped the movement of all trains. So i waited almost 16 hours and then i cancelled the ticket because the station people not given any proper information as the train will start or not. Then i log in to irctc website and cancelled the ticket and filed the tdr. Then i have booked a fresh ticket for ltt-tvc through current reservation. The other passengers who are booked the ticket from the counter all got the full refund for the same ltt - kcvl train. But my case was different as i booked through the irctc website. So i just follow the procedure and waited for the update from the railway regarding the refund for the ticket. On 5th september i received a mail from irctc showing that i am not eligible for the refund of the ticket. Could you please tell me why it happened as if a counter ticket person is getting full refund of the fare and i booked through the irctc website and i am getting zero refund. Please explain if you can???!!! As paid the dynamic fare of rs 1405 instead of rs 650 for a sleeper ticket. I was waited on the railway station for nearly 20 hours without food and drink and even not have place to sit or sleep as it was so over crowded.

My permanent address as follows

Vinu prasad, tc-72/2308 (1), panickers house, ponnara nagar, muttathara, vallakkadavu po trivandrum -695008. Contact no -[protected]