Indian Railways — refund of ticket fare due to mistake of railway department

Address:

721420

Sir,
With due respect in vide of your reply letter the reason or the inconvenience you said was unsatisfactory. As you said in your letter without following display board, i must have halo an enquiry at enquiry office, so let me tell you the real incident i reached station quite corky before the schedule departure of train and had visit to enquiry office for asking about train details, the personnel at enquiry office or counter said train is 5 minutes late regarding platform no he said you must follow display board. As you said in your letter. I did not reached station in time and did not enquired at enquiry office, for your information you must have an eye to “ cctv” footage on that particular day “16/05/2017 whether i reached station in time or not or not enquired at enquiry office; i am sending my photo along with this letter, with “cctv “ footage you can have your answer

Another important thing kharagpur railway station is not a small station, it is a biggest junction among all indian railway stations; so it is quite difficult to board the correct train at correct time without announcement or with the help of display board, not only biggest station but also arrangement of platforms like 1 and 3 and 2 and 4 in a different odd and haphazard manner.

Let me have an eye to small story you might have watched m. S dhoni biopic movie “m. S dhoni, the untold story “, if you not you must watch it because in that movie the t. T. E m. S dhoni could not attend train in correct time and the railway personnel or heaol of t. T. E it self said in that movie “ the arrangement of platform in kharagpur ne m. S dhoni ka examleli” so if a t. T. E cannot attend a train in correct time how can a common man can.

Now coming to your announcement many trains come by and go, i mishit have not put a good ear to announcement because of your railway personnel said to follow display board, and you said due to technical problem the train was not being displayed in display board, the technical problem was yours not mine why should i suffer due to your departmental problem.

Let me say one thing, when a common man does not teaches a proper. Ticket does not your departmental person imposes fine or chillan, does he forgives any person without taking fine or chillan not at ll. He / she takes proper fare and proper fine. Like this we the common man had problem your department does not forgive us, like that when your department has problem why should i forgive you. It is simple “tit for tat” your department must also bear the tine and charges as your department takes fine and charges both.

Due to your departmental problem i could not reach c. M. Chospital vellore in time to cure my ailing mother, so i visited different hospital.in west bengal which expensed me heavy more than 1 laks 1nrand the result was quite unsatisfactory.

I am a common man and poor farmer, it is quite difficult to arrange money and expense it, and all went is vain. So as railway department takes fine due to mistake if common man, the railway department must also pay the similar fine and expenses because of their fault or technical problem.

Therefore i hope that you must take this matter seriously and solve the required problem within a stipulated time. I am waiting for your grateful reply.

Pnr no-[protected]

Train no-2287

Consumer complain id-352535

Thanking you
Your’s faithfully
Dilip karan
Mob - [protected]
Email-amlan. [protected]@gmail.com