Indian Railways — regarding dispensation against cancelled stations not made by indian railways

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IRCTC

I schedule to perform journey on 23rd Sept 2018 from GKP to AJMER by PBR EXP.(No. 19270) in AC 2 tier and booked tickets(Coach A1- seat no. 23 & 24) accordingly through IRCTC website. On journey date, I enquired about train running status during which it come to my notice that said train has been diverted between Jaipur to Marwarh and Ajmer and Beewar stations have been cancelled. I got astonished about the negligent approach of Railway system that no communication in this regard was made from their end. At least they could have sent a single sms at my mobile no. in order to aware about such diversion/ cancellation but, why INDIAN RAILWAY system make little effort to do so, as the entire ticket amount were already collected and passenger(s) have been left at their destiny. Further, I begin my journey from GKP and decided to left train at Jaipur, in absence of any other option.Train was scheduled to arrive at Jaipur around 18.15 to 18.45 on very next day i.e. 24, Sept 18 while it arrived nearby 23.25 Hrs. I moved towards Roadways bus stand where I got informed that strike is going on owing of which buses are not running. Finally, I had to take Volvo bus and incurred around Rs. 1400 due to railway's re-schedule. I reached my destination point around (Ajmer) 3.45 AM after wasting enough time/efforts and incurring lots of risk, as I travelled by road in a unknown pvt. bus who knowingly left us nearby overbridge which was full of darkness and anything was possible with us at that time, like we could have been robbed or anything else. All of thing, as detailed above, have been incurred by us owing of Worst management of Indian railways. If my destination station was cancelled then, firstly it should be communicated by railway immediately after re-scheduling and secondly the responsibility to arrange my journey between Jaipur to Ajmer was exclusively upon Indian Railways while they did not make any dispensation for the same, This particular incident proves that Indian Railway has no care of their customer and their intention is only to the extent of collection of ticket amount. Moreover, the Indian Railway has deliberately set very short time frame for filing TDR so that least passenger may file their respective TDR and even I could not filed my tdr.

Complainant

ADITYA NARAIN BHARTI