Indian Railways — regarding refund of e tickets after cancellation of train

Address:

Chandigarh, Punjab

I purchased/ booked two tickets through irctc next generation ticket booking co. For train no.12412/ intercity express from amritsar to chandigarh on 29.09.2017 bearing transaction id no. [protected] pnr no. [protected] for date of journey 29.09.2017. There is no message for cancellation of train was sent to me on my mobile no. It is surprised that when my daughters gone to the amritsar rail;way station, the train was cancelled due to the agitation of farmers near jalandhar railway station. Uptill now amount of e tickets was not refunded to me. I wrote a mail to the customer care and e-tickets regarding this. Instead of refund to me, they replied that the train was not cancelled. Kindly check the matter and again inquired about this. Because i personally checked on that day for this train and the status of the train was shown as cancelled.