Indian Railways — regarding waiting ticket refund

Dear sir i had booked my ticket on2nd january2018 from anand vihar to raebareli for journey on 3rdjanuary2018 having pnr [protected] but my ticket was auto cancelled as it was not get confirmed and yet my amount is not refunded. On 13th january i had complained to irctc concerned department (Ticket id[protected] from that time i had reminded them several times but concerned department did not solve my problem and they also disconnect my call without giving any genuine reasons. Sir i want my money back kindly solve my problem.