Indian Railways — reliability and quality

Address:	Kolkata, West Bengal, 743122
Website:	www.ircrc.co.in

Callous people, monopoly making life horrible for indian citizens who use indian railway. On 17th january 2018 we boarded at sealdaha sdah railway station wanted to reach dehradoon ddn via new delhi ndls. Scheduled arrival time of sdah-ndls rajdhani express was 10.20 a. M. But the train delayed by 7 hours 50 minutes hence miss 15.20 ndls - ddn jan shatabdi express. Realizing that we are goint to miss the train from new delhi i tried to cancel the ticket and finally cancel it within poor mobile network on board. But irctc return only 00.00 rs becuse i cancelled it after the stipulated time. We loss money time and important appointment. Mr. Railway minister could you please explain why the things are worsened during your tenure. Don't mind 1st class rajdhani exp fare costs much more than economy class airfare. Earlier i traveled lot by rail and arrived my destination approximately within 1 to 2 hours late. But now a days it crosses all limits. Thank you indian railway.