Indian Railways — South western railway refund of cancelled rac tickets

Address:	560076
Website:	irctc.co.in

Pnr: [protected]
Tdr filing date: 19-aug-2016 16:56 hrs
Journey date: 19-aug-2016 18:30 hrs
Tdr zone: south west railway (sw)
Registration no:[protected]
Tdr status: refund repudiated
Repudiation reason: as per chart, passenger has travelled

I had booked train ticket for my wife and me to travel to bangalore (yeswantpur) on 05th june 2016, the tickets were waitlist 24 & 25 respectively. as the tickets did not get confirmation and we were alloted only one seat i. e; b2 47, i filed a tdr on 19th aug 2016, and immediately after that i booked confirmed tickets from next day travel ie; 20th aug.

I along with my wife had not boarded the train on 19th aug 2016. we took the flight to bangalore for next day i. e; 20th aug 2016.

Train tickets from tatanagar to shalimaar station pnr# [protected] (date of travel : 20th aug 2016)
Flight tickets from kolkatta to bangalore.

On 2nd sep 2016, i get email stating that tdr repudiated, reason "as per chart, passenger has travelled"

I reached out to irctc in every possible way, phone, email, tweeter, sending email to railway minister, in hope of getting refund, but all in vain.
Please look into this and initiate the refund as soon as possible.

I request that the concerned officials take proper action against the tte who has wrongly mentioned that "passenger has travelled" even though none o[censored]s had boarded the train on 19th aug 2016, and refund my amount at earliest failing which i will have to initiate charges on swr and irctc for their complacency and lack of resolution in this matter with damages caused on account of mental agony and trauma.

Attached are tdr screenshot & sms screenshot

I also have my journey proofs on 20th aug 2016. (not able to attach)

Regards,
Ajaykant jha