Indian Railways — tdr filed for next connecting train because first train was 26 hrs late was rejected

The train 22406 with pnr ([protected]) from anvt to pnbe was late around 26hrs. Its schedule arrival time at pnbe was 5:35. Due to this i was not able to travel from anvt to pnbe to board the next connecting train 12568 with pnr ([protected]) from pnbe to shc. So i have filled the tdr for 12568 before its schedule departure, which was rejected. I have filed tdr after discussion with irctc customer care executive (Mr. Shivam) on 07/jun/2018.
I have also raised same query to [protected]@irctc.co.in. First he enquired each and every information of tdr whether it was eligible for full refund or not as follows:
Train's schedule departure time was 12:45. Tdr was filed at 12:43. The executive also send us the link http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf to check refund.in which it is clearly written in para 6 (A), if tdr was filed before actual departure of then train then customer will liable to get full refund. But i have filed tdr before its schedule departure. You can also check the tdr record. Currently i cannot check actual departure of the train. Actual departure cannot be earlier than scheduled departure.
When it was clear that i am eligible for full refund then the executive said your tdr was rejected, you can check the tdr status at http://www.refunds.indianrail.gov.in/refund/refund.ref_status. after that the executive are giving same answer to check tdr status.
First train was late around 26 hrs, then how we can board connecting train. The time difference between first train’s arrival and 2nd train’s departure is 7hrs 10minutes which is more than 3 hrs. This was railway's fault why customer will suffer.
Please do the needful to refund full fare.
Thanks & regards,
Manoj kumar manish
Mobile:[protected]