Indian Railways — TDR Refund Declined

Address:	Lucknow, Uttar Pradesh, 226025
Website:	IRCTC.CO.IN

Hi,

I have booked a ticket on 10-Oct-2016 for my personal work in Bareilly. I took a tatkal ticket for my journey of Lucknow to Bareilly in Amritsar Mail, dated 12-Oct-2016.
But prior to departure of train from Howrah at its origin, I got a message from IRCTC stating that your train is reschedule for more than 10 hours. I have to reach bareilly on the same day at evening which is not possible with current status of the train. So I decided to cancel the ticket and filled a TDR of my journey. Now I have checked the status of my TDR refund on IRCTC portal, which state that (TDR Status : CR Repudiate),
Reason for TDR Registration Failed: Not an E ticket

When I have booked it from IRCTC website, then how you can give such reason that its not a E ticket, while the print of ticket itself says its a E-ticket.

I would like to know from Railways when train has reached Lucknow with delay of more than 10 Hrs. why you guys will not provide me the refund.
I have the snapshot of indian railway running status of train for your reference, which I am attaching with the mail. Please find the below detail:

Transaction ID: [protected]

Train No./Name: 13005/AMRITSAR MAIL

PNR No [protected]

Date of Journey: 12-Oct-2016

Ticket Type:E-ticket

Booked through User Id - jairai22