Indian Railways — Tdr rejected with wrong reason

Address:	New Delhi, Delhi, 110001
Website:	IRCTC.CO.IN

Hi team,

For below two cases tdr rejected with wrong reason. Please help me to re-open both of them and process them soon. These tickets were booked with irctc portal with userid: simplysonz

Case 1:
Pnr no: [protected]
Date of journey: 13-nov-2016
Jammu tawi to new delhi (02072/jat cstm ac spl)
This train was late for more than 12 hours and passengers didn't travel in this train and it was filed before train departure.
Please re-open this case and confirm.

Case 2:
Pnr no: [protected]
Date of journey: 04-dec-2016
Kanpur central to anand vihar terminal (22487/rdp anvt link ex)
This train was late for around 16 hours and passengers didn't travel in this train and it was filed before departure.
Please re-open this case and confirm.

Please let me know if any other information required.

Thanks
Vishnu mishra
Sector 14, house no 119, vasundhara, ghaziabad, u. P. 201012
[protected]