Indian Railways — Tdr status in cr registered for more than 1 month

Transaction id: [protected] train no./name: 12462/mandor express pnr no [protected]

Ticket amount:2240.0 ticket type:e-ticket

Quota: tatkal (Ck)
Reason for tdr: train diverted and passenger not travelled
Tdr filing date: 24-feb-2016 17:25:18 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: northern railway (Nr) registration no:[protected]

The amount has not been refunded yet. Is it passenger's mistake that the train got cancelled and he/she could not travel or that he/she trust the railway system with a faith that if anything goes wrong, your money is safe and will come back to you soon. I don't think so. This is really disappointing, since irctc being the only means to access the indian railway reservation, consumers face these issues very often.