Indian Railways — the problem faced due to railways' irresponsible action

Date of the incident:- 22 jul 17.
Client number:- [protected], [protected]
Description of the incident:- on 22 jul 17, train no.- 22405 (Bpg anvt garib rath) reached patna jn around 3 hour late. My wife (Mrs. Anushka) (Pnr no - [protected]) along with my 4 1/2 year old son had to board on the train at patna jn for anand vihar terminal. She had to board in coach no. G5. She was waiting for the train at platform no. 4 as per the led display, showing the arrangement of the coaches in the train. When the train arrived, the arrangement of coaches was not as per the display. It lead to stampede, there were many passengers to board on. All passengers were running around on the platform to get their berth in respective coach. And the same was for my wife and my kid. She has to rush 5-6 coaches back along with luggage and kid. An irresponsible action by a few particular gov servants of railway created a very untoward situation.in that incident, my wife became too panic and my son sustained a minor injury. She spent a upset night throughout her journey.

In this regard, i register a complaint by sms at mob no. [protected] on 22 jul 17 at 2351 hrs. The reference id is[protected]. But as a reply, it was suggested that the complaint does not pertain to south central railway, directing me to send the same to mob no. [protected]. On 23 jul 17 at 0920 hrs, i re-registered the complaint to mobile no. [protected]. And again at the same no. On 24 jul 17 at 1239 hrs. A positive response from indian railways is still awaited.

I am sending the snapshot of the messages as proof.

Here, i like to ask a question to so called our incredible indian railways. Is it the step to make our nation a superpower. We are always looking for new technologies. What is it's use, even we are not able to properly use the available resources/ technologies. Come on...

Desirable resolution:- i want the person responsible for this to be early named out and must be punished. Let me know about the person and the punishment granted. I want redressal of my grievances with a compensation for mental harassment of my wife & my kid.