Indian Railways — Theft of luggage from New Delhi waiting room

Address:

New Delhi, Delhi, 11005

Hi team,

My family luggage got stolen at new delhi station on 12 june, 2017 at 3am from waiting room.
Cash, tickets, atm cards, mobile everything is lost. My brother went to file a complaint to railway police, grp, delhi police but no one were ready to help and lodged a fir.
Railway police constable mr yadav who was on duty was more concerned to help the thief. It seems that they all are involved.
My family had to board back punjab mail train at 05.30am for mumbai but they didn't have cash and tickets. I called on 138 for help they said to fill up the memo which tc carries with him and assured no penalty will be charged for lost ticket.
But even after explaining the entire scenario he charged us 2500k for tickets.
We also had 3 time convo with the thief on the stolen mobile and requested him to return our documents. He was in waiting room and grp could've easily trace him through cctv or call records.
I was asked to call on various no [protected], 182, 138 etc and got a reference id[protected].
I was advised to lodge complaint at kalyan stn grp. Now kalyan grp is asking us to get the status of complaint by contacting delhi police.
How can we get the status of fir without having any contact no. Moreover they will be least interested in entertaining us.
This is so disappointing and sad state of affairs by indian railway.
I've also tweeted this issue to railway ministry but all in vain.