Indian Railways — ticket cancellation charge

1 Review
 Bikash Bhattacharjya on Sep 13, 2017
I booked ticket in train no.12423 through irctc dated 1st sept, 2017 (Pnr. [protected]). I also booked return ticket on train no. 12424, dated 2nd sept, 2017 ([protected]). The train 12423 was cancelled by railways due to flood situation in bihar, and full refund was provided for this ticket.

However, the train 12424 was not cancelled by railways. As i could not perform my travel on 1st sept, i was forced to cancel the return ticket manually for which irctc charged 25% charge.

Please note that the return ticket cancellation was not my wilful cancellation. It was the railways problem of cancelling the onward train for which i had to cancel the return ticket manually. So, cancellation charge should not have been taken from me for this ticket too.

So, i request you hereby for the needful to refund me the cancellation charge of ticket no. [protected] (Train no. 12424, dated 2nd sept). Else, give me the justification for which i do not deserve it.

Please tell me whether i cancelled the return ticket for my mistake/wish/convenience or i cancelled the ticket due to railways related action.


Complaint Status

[Sep 13, 2017] Indian Railways customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShare0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 11 2338 1213
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    Indian Railways - ticket cancellation charge