Indian Railways — train got cancelled but no refund

Address:

Gwalior, Madhya Pradesh, 474001

Hi team,

I have booked the tickets from ndls to gwl on 11th october from the train 12191.
Here are the details of the tickets.
Pnr no [protected] train no./name: 12191 / ndls jbp sup exp
Date of journey: 11-oct-2017 date of boarding: 11-oct-2017 class: sleeper
From: new delhi (Ndls) to: gwalior (Gwl) boarding: new delhi (Ndls)
When we reached the station to board the train we found the announcement that train got cancelled. Even checked with the enquiry they even told train got cancelled.
But it was showing the confirm tickets in the irctc. So, i tried to cancel the tickets then i got the message that after chart preparation we can't cancel the tickets.
You can see in your records as well while booking the ticket it was showing that we will get the train form new delhi railway station we reached the same around 2 hours prior but as per the screen display & the inquiry information as well, there was cancellation of train, after that we left from ndls & reached nzm to get another train later when we tried to cancel our ticket in sriram express were not able to do that, in that case first of all we get disappointed from railway's team because we booked our train almost one and half month back we came from bangalore to delhi through flight & thought to get the train from ndls but nothing worked as per our plan due to end time train cancellation.

At least we think railway's team should do a justice with customer to check whether what exactly happen with us, i am expecting you will go ahead & identify the exact cause for train cancellation at the last stage from new delhi railway station & kindly proceed for our refund.

Please let us know in case if you need any other details from out side, thanks in advance