Indian Railways — train more than 6 hours late but no refunds

Address:	Agra, Uttar Pradesh, 282003
Website:	IRCTC

Dear irctc team,

I request you to please check, tdr request as train was more than 6 hours late at agra fort station on 15 sept 2017 and after waiting for 4 hours i have filled tdr request as i have not travelled in that train. Stipulated time limit of 2 hour applies when train is on time. Since after 2 hours at 1:30pm from its scheduled departure time of 11:35 its shows only 2 hours delay that could we have travelled but wen its shows for more 6 hours delay i can't travel and file tdr. I request to please check history of train timing on that day, consider my request for refund on expection. Or forward this to senior escalation team. Its just not matter of refund its high level of inconvenience cost due share negligence will report to consumer forum as well.
I have attached screenshot of my tdr

Regards
Virendra singh
Pnr : [protected]

Irctc reply
*dear customer, *

The tdr filed against pnr number [protected] with reason train late
More than three hours and passenger not travelled. Has been
Repudiated by system as per the indian railways refund rules
https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Reason for repudiation/rejection: null.

Please note that the decision about the amount of refund or
Rejection of claim is taken by system as per extant refund rules
Of indian railways and not by irctc.

The status is also available online and found under tdr history.

For any assistance please contact our customer care call centre or
Mail to [protected]@irctc.co.in.

This is an auto generated mail. Please do not reply.

—
*with regards,
Customer care, irctc