Indian Railways — Train timing & their updates

Address:

425001

Dear team,

I have book ticket mumbai cst to jalgaon on 11-dec-2016. I have received a msg from irctc that train is running late for 1 hour. Right now the situation is we have waiting around more than 2 hour plus but no update from local team.

I have a request that if it's an problem or some emergency can we update to our passenger through msg because here there are some family's those seating on with there kids and they don't have option.

I request you to please look in to this matter & update.