Indian Railways — waiting room at cst, mumbai

Hi,
I went to cst, mumbai to catch a train for pune. My train was at 6:40am but i reached station by 5:00am. I had a cc ticket and when i went to ac waiting room on platform 15, it was very very crowded. The staff present at the gate who generally overseas the records of the passengers visiting the waiting room was very busy watching movie on his mobile. He was least bit interested in keeping track of the people present in waiting room. I am pretty much sure that 30% of people in ac waiting room did not have adequate ticket. Moreover there were police constables who were just passing time and were out of place. If this is the kind of service that is offered after spending so much on tickets then i don't think railways deserve any support from the commuters. Please check the condition for yourselves. It's pathetic. Oh! Sorry i forgot, in order to check the situation, you all also need to work.