[Resolved] Indigo Airlines — asking money for profile verification

[Resolved] Indigo Airlines — asking money for profile verification

B Beena Puthillath Jan 15, 2020

After telephonic interview the next process is certificate verification. The so called representative ashish rathwal is asking money around 6000 inr for verification from indigo side. Else the verification has to be done by external agency. They asked to pay rs 2000 for telephonic interview & told will refund during face to face interview, the next process. But after telephonic interview they are telling profile verification charges. No charges are mentionedbefore now in every step they are asking for money which they are telling refundable. If not ready to pay for are amount they will not give back the amount remitted. Such a fraudulent. Can't trust the indigo airlines job opportunity. I need my rs 2000. Was this information helpful? No (1) Yes (5)
Feb 21, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 21, 2020 IndiGo Customer Care's response Dear Sir, We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team. Regards, Team IndiGo
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Comments

Irshad61

Jan 17, 2020

I received a phone calls repeatedly from one pradeep. From mobile number [protected] saying that GAZALA ANJUM SATTAR has not boarded flight in 6E 95 On 12.01.2020. She boarded as soon as the gate opened. She was the first to board
This person by name ( he disclosed) played prank. Seat no. 12C
PNR no. WIDH4Z

Irshad61's reply, Jan 12, 2020

There was panicky situation at home as the lady is travelling alone

IndiGo Customer Care's response, Jan 26, 2020

Verified Support

Dear Sir,

We are extremely sorry for the slip up at our end because of which you had a distressful time. We strive to provide the best of the services to our passenger but there are instances, where human error supersedes the process we set. Nonetheless, we would like to assure you that we have shared this with our airport Manager to counsel the concerned staff member to be extremely polite, courteous and more attentive while assisting our passengers to ensure non-occurrence of such situations in future. Please be assured that we always remain committed to assist our esteemed passengers in the best possible manner.

Regards,
Team IndiGo