Indigo Airlines — Baggage did not arrive at destination

Deepshikha Raha

Oct 31, 2021

Address: Delhi

I took a flight from HYD to Delhi on 30/10/2021.

At the boarding gate, staff told me to check-in the black trolley I was carrying.
The baggage did not arrive in Delhi, and at the baggage enquiry, they told me that they would transfer it to Chandigarh directly on the next day.

I still haven't received any updates about the bag and they have stopped picking up my calls.

I want the baggage to be delivered as soon as possible to my accommodation as I will be leaving Chandigarh tomorrow.

Very irresponsible behavior on the airline part.

PNR : JH38GI

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Comments

IndiGo Customer Care

from Delhi, Delhi

Nov 1, 2021

Verified Support

Ma'am,

We're sad about this experience. Did you report this to our customer service team at the arrival airport? If yes, please DM us the complaint acknowledgement copy (PIR) and PNR so we may check and assist.

Regards,
Team IndiGo

Deepshikha Raha

Nov 1, 2021

I did visit the baggage inquiry at Delhi T2 airport. They had given me a contact number for baggage department to contact them. They did not file any complaint, as they clearly stated that my baggage would arrive the following day at my destination.

Rarely they do pick up my calls and keeps delaying the delivery of my bag.

I had even called customer care with my complaint and baggage department keeps saying the same thing. Please file a complaint.

PNR : JH38GI

IndiGo Customer Care's response, Nov 5, 2021

Verified Support

Ma'am,

As checked our customer relations team is working on your concern and will get back to you with an update at the earliest. You may also wish to revert to the same mail trail for any assistance.

Regards,
Team IndiGo