My name is Sabyasachi Kabiraj. I have booked indigo flight for Patna to Chennai. I reached airport by 1.40p.m.and my flight was on 2.35p.m.Indigo airport authority refused to give me boarding pass. As boarding time was over. But according to airline rule boarding pass should be available before 29mint before leaving the flight. Indigo authority not given boarding pass and they diverted me to book connecting flight.my ticekt pnr was YQ7H5J.
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IndiGo customer support has been notified about the posted complaint.
We would like to inform you that check-in counter closes 60 mins & boarding gate 25 mins prior to the departure. Customers reporting beyond the closure time can lead to boarding denial.
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Thank you for writing in.
We would like to inform you that check-in counter closes 60 mins & boarding gate 25 mins prior to the departure. Customers reporting beyond the closure time can lead to boarding denial.
We look forward to your understanding.
Regards,
Team IndiGo