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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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53%
Complaints
5661
Pending
12
Resolved
2887
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
Thank you for writing in.
We would like to inform you that check-in counter closes 60 mins & boarding gate 25 mins prior to the departure. Customers reporting beyond the closure time can lead to boarding denial.
We look forward to your understanding.
Regards,
Team IndiGo