IndiGo Complaints & Reviews

Hi
I forgot my mobile phone in flight 6E91 (A321) Mumbai - Jeddah departure time was 8:45pm - 00:15am PNR is NTKKKH (Phone was Iphone 7 Plus Rose gold 128 GB) my seat no was 11-B and kept in the fellow seat pocket and forgot while arrival, it does not have a simcard kid was playing with it. flight from

On 11 Dec 2022, I took flight number 6e-6422 from Ahmedabad to Bengaluru. It was a direct flight and had no issues with the flight service. I was very much happy until I came to know my checked luggage was damaged.

I apprised the concerned people over the luggage counter, but they advised me to mail it. But that's also not working. I have traveled by your airline numerous times but never faced such an issue. It is pathetic...

Today I want to travel to Kolkata via Lucknow by Indigo Flight (Itinerary No. TIM2FB). It is scheduled take-off time 06:40 AM at Chandigarh and reaching time at Kolkata was 11:10 AM. But due to bad weather at Chandigarh airport, Flight was delayed. Help desk’s lady staff of Indigo at Gate no. 2, who was on duty at that time, informed me, we can cancel your ticket at your request and full refund will be credited to your account. So, I decided...

Hi,

My baggage has been missing for almost 3 weeks now. We were a group of 13 people traveling from Port Blair to Hyderabad with a Layover of 3hr in Bengaluru. We checked-in all our baggage in Port Blair and boarded both the Port Blair and Bengaluru flight and reached Hyderabad. To my surprise I did not find one of my Baggage and I informed the Indigo Team. I was told that it is missing and officials said it was in Bengaluru because it was missing the Tag and the Bengaluru team did not transfer the Baggage. After continuous follow -up with the CR team I was told it is reaching Hyderabad by 6E 6923 on 28th Nov and I informed the same to ground staff team and they said they will deliver the baggage as soon as they receive. Next day When I followed with Ground staff in Hyderabad to my surprise they said it never arrived and I Am still waiting for my luggage.
They tried to compensate me with not even 10 percent of what I had in my Bag. I have never accepted the compensation but they still sent me a voucher which is just a penny for my lost valuables in the luggage.

This is the Peer Negligence of Ground staff and Customer relations Team who are least interested to help a passenger who is going through all the stress and pain just because he chose Indigo to travel.

None of the staff is even bothered to understand the pain of the customer and resolve the issue. I'm suffering for NO FAULT of mine and the staff who did this don't even know the issues/pain customers go through. Really disappointed with the careless attitude of the ground staff. The call center team doesn't have any kind o[censored]pdate and they are clueless about my baggage.

Date:[protected]
Flight: 6E 672
Seat: 28F

I took IndiGo Flight 6E 672 today on[protected] Ranchi-Pune at 20:45. I seem to have misplaced my Black Wallet.

Wallet Description: Black Leather, with Levi's engraved on one side.
Wallet Contents: Very limited cash, Bank of Baroda Debit Card, Aadhar, PAN, Driving License, University Alumni ID; all with my name on them. Additionally, there are some miscellaneous cards, papers and bills.

Please see if the flight can be checked once for the wallet.

Thanks,
Shigraf- [protected]

Hi,
I want to register my complain against IndiGo Airlines and Bangalore International Airport Securities for mishandling the items in my luggage. Today ( 19/12/2022 ) I had a flight from Bangalore (BLR) to Raipur (RPR) at 7:30 a.m for 6E 405 flight. My checked-in Luggage had a JCB powerbank in it due to which later it was told to me by airport authorities that my luggage was not approved. I got a call from this number - [protected] who informed me that luggage was not cleared because of having a powerbank. I immediately went to Gate 13 of BLR international airport for virtual checking of my luggage having one male representative at the airport. After inspection the powerbank was removed from my luggage, upon which I asked the representative as to how can I get back my powerbank ? At that time it was already 7 a.m and boarding had already started for my plane. As soon as the powerbank was removed from my luggae it was cleared for processing. I asked the representative again that how do I get back my powerbank? He told me to check with my airlines for that when I asked who ? He said IndiGo Airlines as they will discard the product. I insisted that I'll go back and collect it from the main counter where my luggage was present but then he told me I'll be late for boarding my plane. I again asked him if I ask someone to collect it on my behalf from them, will it be possible ?? He said yes but you need to check with your airlines. Getting this response I resumed my journey of boarding my plane as by that time I already received a call from Indigo representative that gates will be closing in another 2 min if I don't reach on time. Upon reaching Raipur Airport I checked with the Indigo helpdesk present in the city and they gave me a number with whom I could check the status with concerned airlines available in BLR airport. I first checked with Bangalore International airport number[protected] about the items which were removed from my luggage and they told me to check with my airlines as they don't keep such items with them in the airport. Post which I connected with one of the representative on the helpline number sharing my concern - +[protected] number received from IndiGo helpdesk present in Raipur ). He assured me that I can get someone collect my belongings at the BLR airport upon showing my booking ticket and giving my consent of handing over it to my relative. But later I received a call from a girl representative from IndiGo airlines[protected] who told me no powerbank was found in their drawer means which it was not at all there. I gave her the description of my powerbank which was a black JCB powerbank but she told me to connect with airport authorities as they don't have it. I shared my grief that I've been told by both the airlines and the airport authorities that they don't have my powerbank and harassing me without giving any resolution. There's no system of handling such mental harassment faced by the consumer and no information on what happens to the items removed from their luggage. Airlines and nor the airport authorities are bothered about the valuable items kept in one's luggage and what happens to it later. I have been reaching out to multiple helpline numbers so that I can get my belonging collected by my relatives but no one is ready to take liability fo it even when they were the ones who removed it. I'm listing down all the numbers with whom I had interacted sharing my concern but in vain.

1) [protected] ( call received at 6:47 am) informing that there's a powerbank found in my luggae
[protected] call received from IndiGo airlines at 7 am informing that the gate will be closing in 2 more min )
3) I called Indigo helpline number at 7:53 am while still the plane was at the airport due to fog.[protected]
4) Upon reaching RPR at around 10:30 am I tried asking aiport authorities regarding this issue wherein they gave me this number of BLR airport[protected]
5) After calling them, BLR airport authorities told that I have to check with my airlines for items removed from the luggae.
6) I called 3 more numbers received by the IndiGo airlines present at the RPR aiport. But none of them received my call. Numbers are as follow :-

i) [protected]
ii) [protected]
iii) [protected]

All around 10:25 am, 10:26 am and 10:27 am.

7) Later again I called the Indigo helpline number[protected] because only they had picked wherein the representative confirmed me that I can get someone collect my belonging today itself. ( Timing - 10:27 am )

8) After this I received a call from a Indigo representative ( a women ) [protected] who spoke rudely and was not understanding my concern that I had already checked with BLR airport authorities and they told me that my airline ( Indigo ) handles those items. After which she disconnected my call without giving any resolution. ( Timing - 10:54 am )

9) After this incident I again called the IndiGo helpline number telling them what just happened but she could not connect with the airport authorities so she told me to wait 1-2 hours for a final conclusion. I'm still waiting for that call but in vain.

This is really depressing and harassing for me who paid for the services by the airlines. Both the authorities are putting blame on each other without giving any resolution to my concern. And I was at last told that there's no powerbank at all found which is more depressing for me who trusted the words of authorities available at the airport that I can get someone collect my belonging upon request. Please take strict actions against them as what happened with me today might have happened with many others like me. Silently bearing the loss. Consider this as a humble request for taking action on my concern and the harassment faced by me today ( 19/12/2022 ).

Hi
I was travelling from MUMBAI to DELHI dated 15th DEC 22 by Indigo Airlines.. I was about to carry my bag in cabin. But at the gate of Air craft(During final Boarding), Indigo staff has collected my bag & said the air craft is full & there are many hand baggage are there with other co passengers, so they are requesting all of them to give luggage to them & that will hand over to us on the luggage belt at Delhi Airport.

When i took my bag from the belt at Delhi Airport, it was found broken ( not only damage), its broken. Immediately i went to Indigo Luggage counter & tried to file a complaint. But the Individual from Indigo (Name Mr Rahul) has offered me only Rs. 2500/-. which i refused to accept because my bag current cost is Rs. 11000/-. He didnt file my complaint & ask to write an Email, If I need actual compensation or better compensation, which he offered me & didnt filed my official complain.

After that I have sent an email to Indigo Customer care & they are offering only Rs. 2450 & refused to offer anything More.

I need help from the Consumer Complaint forum. Any airlines shd not take customers for granted, if the customer faced problem during travelling by their airlines.
There are so many complaints are coming from the consumers about their luggage has been broken or mishandles by aircraft staff & rude behavior when consumer complain about the same.

Airlines are charging Ticket Rates as per the Demand & Supply. They charge very heavy during each Indian Festival, they also take additional charge for Selective Seats, they charge very high when they provide foods inside aircraft. They also charge different ticket higher charges as per the seats are getting full.

When airline company has this facility to charge customers then consumers should have full rights to get full compensation, when we face problem from the Airline side.

I had a booked a flight (6E 2403, 6E 317) from Delhi to Mangalore with a layover at Bangalore for the day 6/12/2022 and the flight departure was at 0700 hrs. I had booked 9 days prior to the departure day. I woke up at 3:30, kept trying to book a cab for like one hour and paid 600 rupees to get to the airport but when I was finally checking in baggage, they were delaying it and started discussing among themselves and asked me if I would like a direct flight to Mangalore from Delhi (6E 6303) at 1415 hrs. I was confused as to why are they asking me this l, so asked the lady why. Apparently indigo had overbooked the first flight of my journey and some international flight had landed and some of its passengers were headed to Bangalore. There were more o[censored]s who were asked to change our flights. I gave it a thought but refused because I had like 8 more hours to wait if I were to say yes and I was asked a day before or even few more hours earlier before I booked a cab, then happily would have agreed and left for the airport at appropriate time and took the metro to save money as I only had one trolley bag and a tote. But then she replied that there are no seats. She promised me free meal and vouchers. It was a 3 hour flight to Mangalore so I didnt get hungry and nor did they offer any meal to me. Earlier when I had booked my flight there were no direct flights to Mangalore. I don't care for that but the vouchers that she spoke about are nowhere to be seen. I have travelled quite a bit this year with indigo but this is the second inconvenience they have dawned me with. Earlier in July, my connecting flight from Delhi to Udaipur got cancelled and had skip my sleep for that night as my flight was in the evening the next day. I have checked my mail and the indigo account but can't seem to find those vouchers.

I have received call from [protected] they asked me to pay 2000 rupees That I had paid for [protected] and they send me a letter photo to me.

I got this from the number of [protected] on 16th December 2022 so I have to check my confirmation

I have travelled in indigo 6E 6893 Darbhanga-Kolkata flight at 13:55 pm yesterday (13rd Dec, 2022) and then indigo 6E 077 Kolkata-BKK flight at 19:45 pm yesterday (13rd Dec, 2022). I had one jewelry, some cash (inside a book), and personal belongings in my check-in luggage. I got the luggage back after landing in Kolkata but didn’t notice its lock (Blue plastic type which airlines had put onto my luggage in Darbhanga). I re-checked in my luggage in Kolkata and got the luggage in BKK airport at 2:00 am (14th dec.2022). Once I was home in Thailand, I found out that someone opened the bag and stole the jewelry mentioned while the other valuables items are intact. It has obviously been done by either airport authorities or indigo employees and if they have to blame someone else for this act it would in turn prove their worst security for customer's belongings. I can't think of anything more unprofessional than this. We pay a full amount and board the flight being relieved of our worries of the luggage which supposedly is been taken care by the airlines. I believe for such a hideous act, even a full compensation does not suffice. Please provide me a solution to this before I could take any further action against it. This is so not acceptable to me. Looking out for a helping hand.!!

On 12/12/2022, I travelled with Indigo. When I reached home, I saw that the lock on my luggage bag was broken. And was not informed regarding the same.

This is a matter of privacy.

I was travelling in flight 6E6214 on 11 Dec (9.45am) and lost my earring on the flight seat no.25B. It would be really helpful if the indigo staff could find it and return it to me.

I reached at airport at 3 am I go through the process of wecheck in and at the last stage they said that your boarding pass is showing error they didn't let me take my flight one of the members of crpf cancelled my ticket I suffered a great loss I asked for rebooking they asked for additional cost

I tried to make a booking using the indigo site and when finalizing my booking there was an error that came up and didn’t allow me to book I thought it was maybe my card so I tried another card for the message to come up again. After that I booked the flights from another airlines. Later I received a message saying that the payment from the first card went through and the other card too so I have been charged double for the flights and can’t get through to anyone to help resolve this issue. I managed to cancel one of the flights and I was charged over £80 I also never received any email confirmation or any booking reference email if wasn’t for the card text message confirming the transaction.

I went to book a flight and an error page at the end of the process came up saying it did not work so I used another card to book the flight and once again it said it did not work. After I made the two booking later or it came through saying it worked and took two booking off me and now I can’t find a way to get my money back for the companies own mistakes with the misleading error page! After that I could cancel one of the bookings and I was charged over £80 I also never got any email confirmation not any confirmation number if wasn’t the card text message.

Lost baggage

While my travel from Jammu to Hyderabad via 6E5015, PNR KQMFWG 06 Dec2022 and 6E2004 PNR KQMFWG I received damaged briefcase (American Tourister black trolly) at Rajiv Gandhi International Airport. While asking our person I have been told by Mr. Md. Sami and Executive manager Mr Kuldeep that I will get one voucher as compensation to have free meal on my next journey by Indigo airlines.
Sir, I request for same briefcase as replacement which was made because of the mishandling by your staff. I dont want any free meal as compensation.
Thanks
Dr Nivedita Sahu

My PNR no MMEMWP

On 3rd December 2022, I submit checked baggage at indigo counter .after 30 minutes I got call from indigo staff that power bank found in your bag, I go with him and open suitcase and remove powerbank . After I reach home I found that cash 70k stolen from my checked baggage

I had received a message from shine app regarding job of data entry operator. There was a hr named vihan mehra then I contacted him he said it is available for work from home also . He then sent me mail of transfering 2500 as registration fees that I did next day asked me to pay 9740 as gadgets fee . Next again asked me to pay 6275 as uniform fee with hdfc bank account opening fee as 10000 which I did not receive any confirmation yet . Next of all asked me to pay 19000 as courier charges which I paid 15000 then. Today asked me to pay 32400 as bond agreement letter fee which I paid as 16200 . I later on realised this company is a fraud . They are fooling me . I am a fresher and was in a need of job so applied but no compqny asks payment for job .
Here is the number of that scammer hr -
Vihan Mehra - ‪+[protected]‬