Indigo Airlines — charged twice

Address:

Kutch, Gujarat

This is to register a complaint that we were charged twice for a ticket we booked to travel from Delhi to Ahmedabad. PNR : MCJB8H Date : June 16th 2041 Departure time 11:55 am Flight :6E161 We travel with you frequently but this has been a very bad experience. We booked this ticket and made payment over the phone on the 14th of June. The customer service stated that day that though the payment has been made it is not reflecting on your system and it shall reflect in 24 hours. On the date of the journey, we were informed that the payment is still not processed and that we will need to pay agian. We paid using a debit card. Later we were informed that this will be reverted and the customer service at the Airport issued a voice sale slip. However we have not received any credit.