| Address: New Delhi, Delhi |
I had a Group booking in indigo flight from Delhi to Goa for the date 27th March 2014 with the below details. Flt # Date From To Depart Arrive Seat # 6E321 27th March 2014 Delhi - Goa 11.20 am to 01.50 pm Booking reference: P3FNSH I would like to address the concerned authority about the subject matter Hi this is Yashodhra Chauhan, along with my 2 sisters named (Ankita Chauhan and Laxmi Pandita) I had booked the Flight no (6E321) Delhi to Goa 11.20 am, I reached to check in counter 40 minute before and they didn’t allowed me to board the flight as I was just 3-5 minutes late, because half the counters are vacant, and there was very long queue and when our turn came it was around 10.40 am. But they could have allowed me along with my 2 sisters, three o[censored]s Traveling first time; I requested many times all in vein but they did not allow us, I told her that Its your mistake, I am in the queue from past 15 minutes no body intimated about the closure of the counter .The response of the lady in check-in counter is so bad. She said it’s closed and talking to someone else and no even minding me. I was standing in queue before this. If I calculate all the time i reached the counter in time and they dint allow me to check-in. They are not refunding the money for the ticket too. They said they will accommodate in next flight in the afternoon and i have to pay Rs 7100 extra/ person = 21306..It was so Humiliating for me, because we don’t carry that much cash with us, with no option left I have to pay the fare difference for the next flight Of Rs 21306 through my Credit card. I NEED THE MONEY BACK. it was horrible experience with the indigo Ground Staff. I need proper justice as the delay was caused due the authority's own concern and eventually passed on to me. Regards Yashodhra Chauhan [protected] [protected]@gmail.com
IndiGo customer support has been notified about the posted complaint.
Flight 6E 141 Airline PNR. A9VTMQ
Flight 6E 555 Airline PNR. W9S56T
My wife reached Lucknow airport well in time and requested the ground staff to issue her boarding card for both flights and book her luggage from Lucknow to srinagar . But staff there was unhelpful and refused to help her .
The flight was delayed and it reached dehli around 1.45 pm.
On reaching dehli my wife contacted ground staff and requested for help to board next flight to srinagar but no help again.
Then on reaching airport arrival launch she again contacted some one from airlines, this time she was lucky that man took her to some lady officer who called some one phone and assured my wife of help and in fact deputed some one with her to depararture terminal.
I was lucky to be issued boarding pass and my luggage was taken then I passed security check and proceeded to gate 16.
Then a shocking surprise, they had already closed gate and I was told that flight has already left.
My wife got mental shock and she again contacted airlines staff and was told that she has now missed the flight and let her wait for her luggage to come back and more ever we not do any thing now and intact she will not be issued another ticket .
They only issued her new ticket on payment of Rs.4003 under PNR W956T for 23rd jan 2015.
My wife name FATIMA/MUSHTAQ/MS
AGE 59 years
Dear sir, it was fault of airline and my wife had to suffer a lot, she had to stay at dehli .imagine a single old lady managing it all alone. Before I proceed to move court I wanted to inform you so that you can educate your staff how to cater such types of cases and no other passenger is left to mercy of God and your staff is not ready to take any responsibility . My sincere thanks to that unknown lady officer who helped her but even that help could not help my wife to board the Srinagar bound flight.
Dr.farooq Ahmad
Husband of Mushtaq Fatima