IndiGo Complaints & Reviews

I have taken ticket from trivandrum dubai and cancelled in trivandrum airport customer care, but refund did not received yet, details are given below Ref no: EDM32B booking date: 27 mar 2014 passanger name: Sadhik Ebrahimkutty email id : [protected]@arabiancan.com

My complaint I flew with my family on Indigo air 6E25 from Dubai to Hyderabad yesterday 27th July 2014. When we landed in Hyderabad after all bags had arrived a large group o[censored]s found our bags missing in spite of the fact that it was a direct flight with no connections. We found out that for some weird reason Indigo had chosen to offload 35 pieces of luggage in Dubai and our 2 bags were among them. It is now more than 24 hours since we have reached Hyderabad and we have not yet received our bags. We expect to receive compensation for this delay as we have had to go shopping for clothes due to not getting our bags.

Ticket bkd on 24 July, 2014 for journey from Pune to Guwahati vide PNR No. V4L6XV amounting Rs. 7, 433.00 through Netbanking but was cancelled and confirmed from the Website with Rs. 1, 700.00. as Cancellation charge. The refundable amount has not been made till now even after 8-9 days. Requested for early refund.

It is quite disapponting to inform you that while in the flight when asked for cotton plugs by the airhostess in flight from delhi-hyderabd with booking reference XEJNFE, i was simply refused that they dont have cotton plugs available with them. at the time of decent of my flight at Hyderabd, I had severe pain in my ears and tingling sensation and at that point no help was provided to me. You people claim to provide us good service this is what you deliver for you kind information. I am a frequent flyer of Indigo airlines but this time I am highly disappointed. Ill put it up on the social media too so that people should not be fooled that you provide good services. Your airlines is the worst of all

Dear Team, I travelled with booking reference W37HYL on a round trip Mumbai to Lucknow. Flight Number 6E 184, Mumbai to Lucknow. This was my trip from Mumbai to Lucknow dated 12 Jul, 2014. Flight halted at Delhi Airport for around an hour. During halt I went to attend washroom and I have been told that cleaning is in progress also the washroom tab lights were red then, I stayed back and waited till lights turned green. I entered into the loo seeing green light now also Air hostess sitting around passed an smile. After 15 seconds door was knocked once and within another 30 seconds it has been knocked 5 times. I have also heard Air Hostess who passed me smile "knock karo door". I came out and I asked that why the door was knocked many times within 1 min. She replied that washroom was not clean. Now below is my concern 1. Why the washroom tab lights were turned green when it was not clean. 2. I was wondered and felt highly uncomfortable by the behaviour of IngiGo crew member as she knew that I have just entered the washroom and she asked to knock the door many a times. Flight Number 6E 185, Lucknow to Mumbai This was my return trip from Lucknow to Mumbai dated 15 Jul, 2014. I came to Mumbai Airport and as per announcement my luggage was supposed to come at belt number 4, I went there and waited patiently finally when I did not receive my luggage I went to IndiGo Counter to enquire the same, staff there told me to wait for a while and after 7-8 mins they told me to go to the same belt number to receive my luggage, I went to the belt and I received my luggage but that to be totally wet. I came to the counter, I thanked them as I received my luggage also asked why is it wet? They told that due to heavy rain sometimes it happens. As per I have noticed none of luggage on belt number 4 was wet, so there was some carelessness during transfer of luggage from flight to the belt. Waiting for your co-operative response. Regards, Abhishek [protected]

Dear Sir/Madam First of all i thank Indigo for the safe trip back to coimbatore from delhi. Name: Karthikeyan K From Delhi To Coimbatore Flight No.6E 286 Dated : 14th July 2014 Dept. Time : 2.10 pm Location : IG airport Delhi - Excess baggage service counter I regret to inform that i was really worried and depressed due the unethical behaviour of a Indigo representative named Ms.Kirti in the excess baggage service. i had a excess baggage of 15 kgs and hence i was asked to pay for the excess baggage in the Excess baggage counter with the assistance of a helper from the check-in counter. i was waiting for a total of 20 to 25 minutes approximately in the Excess baggage counter, the helper from the check-in was moved back to his place as it was getting delay. I was waiting in the queue for the first 10 to 15 minutes and i was next to come. When my chance came in, i requested Ms.Kirti to take up my payment asap, the reason being i was urgently needed to go to the restroom and i informed her the same. But, i was really cornered and i was let off with stupidity instead of being given proper answers. She told me to come up in the queue and replied back that i was standing in the queue and i am the next to come and in spite of that she requested another passenger to come up next instead of me, even though i told my urgency she took a look of my boarding pass and told me that "you are having enough time for boarding so wait". I was really shocked of the response from the representative. The person next to me in the counter also told her to take up my payment but she replied back to the person that "He can wait". I kept myself silent so that she can complete her work peacefully, as she was not able to finish of her work properly in my point of view. Even a forgein lady aged around 65 - 70 years was also waiting for a long time. This is for your information. I am requesting the Indigo Airline to take necessary steps to avoid this type of embarrassing situations. Please give me proper answers and also tell me how your airlines prioritize situations and aged people. Due to this embarassment i would regret to inform you that I will not be travelling in Indigo Airlines hereafter. Awaiting for your reply.

I am serving in the paramilitary force. As per certain facilities extended by Indigo Airlines, dependents can avail 50% concession in ticket booking. My 19 years old sister namely MERCY KOM availed this 50% concession for her journey from Delhi to Imphal and back (PNR No : Z3Y9MD) on 15/12/2013 (Flight No. 6E221) and 4/1/2014 (6E128) respectively. Again, I booked ticket for Mercy Kom on 16/6/2014 for her journey from Imphal to Delhi on 1/7/2014 (PNR No. JC6N2H) by Flight No. 6E222. While booking the ticket online, the same facility to dependents was still available. On 1/7/2014 while check in at Imphal Airport, the staff of Indigo Airlines denied my sister boarding on the ground that the term 'dependent' now only applicable to spouse and dependent children. It is not known when this amendment was made by the Indigo Airlines. My sister as well as myself made request the ground staff of Indigo airlines at Imphal to cancel the ticket if the facility of other dependents except spouse and children, has been withdrawn but they refused to cancel the ticket amounting to Rs. 6, 654/- stating that such refund is not possible. My sister had to book another ticket for 3/7/2014 (PNR No. U8LB8G) by the same Indigo airline @ Rs. 14, 000/- for Delhi from Imphal. My sister faced a big humiliation, mental torture and missed important classes in Delhi. Indigo staff could have allowed her to board the same flight by depositing the different amount but they did not so. It is my request that Rs. 6, 654/- may be refunded by IndiGo.

I travelled on Indigo flight 6E265 on 27th June 2014 from Hyderabad to Bangalore. My booking reference number is S3Q5UI. This was a corporate booking and therefore i was allowed 15kg check-in luggage and 10kg hand luggage, a total of 25 kgs. My check-in baggage however weighed 22kgs and my cabin baggage 13kgs, the total being 35 kgs. The excess weight therefore was 35kgs - 25 kgs = 10kgs However, the airport staff said that my hand luggage permitted was only 7kgs (though the ticket clearly showed 10kgs) and that i had to pay not for the extra 10kgs but extra 13kgs. Also, they said i have to check-in both the bags. I therefore paid for 13kgs extra, though i should have paid only for 10kgs. When i contacted Indigo customer service, they are now saying that all check-ed in baggage needs to be paid for; something i was never told in the airport. They further claim that they have waived 7kgs for me. Also, they claim that the call i made to their call centre was never made. Kindly look into this situation and provide justice. Thanks.

i had booked the flight from official website of indigo airlines. the booking process was duly completed by me . But the there was an Error Message 1018: Sorry, we are unable to reserve the selected flight(s) at this time. Please select another flight(s).An amount of Rs. 31, 395/- is already deducted from my account, with transaction ID POS [protected] at Billdesk.com txn#[protected]. i kindely request you to refund my amount at the earliest. i also urge you to refrain from troubling the customers unnecessarily.

I flew from Patna to Lucknow ( Ref no-T3C4XY) on 26-6-14. At Patna Airport i was issued my boarding pass with seat no 1C. After a shortwhile I was called by the staff at the counter where she asked me for my boarding pass. I handed it to her and without asking once she tore it off and issued another pass with seat no 29C. On asking, she said that some actress is traveling by the same flight and she has been issued my seat. I was shocked by such rude and unprofessional conduct of staff of a reputed airlines. left alone requesting, the staff didn't even asked once before changing my already alloted seat, that too on request of some unknown actress.

21/6/14 indigo - dubai - chennai flight - at checkin - we were a group of 6 ladies, all our baggages were checked for weight in the hotel and excess bagagge of 20 kg was dedected as we had a 40 inch tv, so 20kg excess baggage was paid on line, at the counter the machine showed 16kg without any baggage and we tried telling the ground staff the the machine was at fault but the ground personelles went ahead and put all our luggage and said we had 16 kg overweight and we were forced to pay for it, the ground persononelle was new, incompetent and we cound not recheck because we has 11 baggages heavy to remove and recheck, kindly ensure that proper training is given to staff, no wheel chair was provided for the senior citizen for whom it was requested at chennai airport very poor service .

on 6 jun 2014, i booked the ticket from dehli to ahemdabad for 8 juns 2014.After 30mins, i cancelled the ticket, and rs 1600 was the charged for cancellation, but i didt get rest of the amount.details are as follows: IndiGo Passenger(s) 1 . Ms Anupriya Kajla IndiGo Flight(s) Date Departs From To Flight Dep Terminal Arrives 08Jun14 07 : 10 AM Delhi Ahmedabad 6E 155 1 08 : 40 AM Booking Reference: Status: Date of Booking: N5YEPC CONFIRMED 06Jun14 Bar Code Price Summary Contact Information Airfare Charges INR 4, 280 .00 Development Fee (DF) INR 113 .00 Government Service Tax INR 212 .00 Passenger Service Fee (PSF) INR 146 .00 User Development Fee (UDF) INR 551 .00 Convenience Fee (CCF) INR 100 .00 Total Fare INR 5, 402 . 00 kindly refund the balance.

Hi sir,
This is sambasivarao travelling from raipur to hyderabad

In an evening flight and my pnr x9f2d, seat 12c. There is guy named

Ranjeeth and his phone number is [protected].He was very rude

While doing service to customers instead he was insulting and joking

on passengers please avoid this type of staff.I am irritaed because

of his behaviour hope u will take a serious action on him


Thank you

On March 7, 2014, I booked 3 tickets via master card online for Jaipur to Guwahati for May 16, 2014 and return on May 24, 2014. Booking reference number is U1LF2L and status was confirmed. Name of passengers along with flight/seat are following:- 1) Mr. Devendra Handa 6E 207/6E 208 2) Mr Prakash Handa 6E 207/6E 208 3) Mr Prahalad Kumar 6E 207/6E 208 I was charged amount of Rs. 28, 4446/- for booking of ticekets. Due to personal reasons, I cancelled the tickets later on. I got a message that refund of Rs. 19446/- will be made to my account. But no amount was credited back to my account. After that I spoke to Customer care and my complaint was lodged with them with reference no.[protected].It was again reassured to me that refund would be made soon to my account. But still no refund was made. I contacted your customer care again several times to get the refund but you only provide me assurance but not the money. I also went to my bank and they confirmed me that they have not received any instruction from Indigo to refund the aforesaid amount. Is this the way you treat your customer. I am fed up with all your lies and I request you to transfer me my refund amount plus interest otherwise I will approach consumer court to get justice. Regards, Vishek Handa [protected] [protected]

Dear Sir, I was booking a ticket for 4 persons through Internet from Newdelhi to Bhubaneswar on 14.6.2014 vide SBI Net Banking. My Bank Account got debited with Rs.41048/- but ticket was not generated. Money should have returned to my Bank Account by this time but it is not credited to my account. Please do the needful. Thanks, Subrata Kumar Mishra e-mail: [protected]@yahoo.co.in Mobile No. [protected]

I was booking my ticket Indigo flight no 6E-493 From PATNA-DELHI for 3 persons ( 2 adult, 1 child) for 3rd july 2014. I was making the booking on 14th June 2014.I paid money thru net banking( ICICI Bank). My money got deducted but i did not get any confirmation or PNR generated ticket. I did not receive any failed transaction message either. When will i get my money back?

Dear Sir / Madam, I travelled in Indigo airlines on 19th May 2014 from Delhi to Srinagar in Flight No. 6E 551, on 23th May 2014 from Srinagar to Delhi in Flight No. 6E 556 and my booking reference No. T7P5KJ. I would like to have a copy of my boarding pass for claiming my expenses. Kindly send me the copy of the boarding pass to this mail ID: [protected]@gmail.com. I will be very thankful to you. Thanks & Regards Ramesh Sudula E-mail – [protected]@gmail.com Phone:+91-[protected]

sir,
I Dr. Sajal Kanti Deb and my friend mr.Gopal Das were unable to boarding the flightno.6E273 ref.M4EZHSafter issuing of boarding card due to non cooperation of indigo staff on16th May2014.after missing of flight indigo staff at Delhi airport told us that there is no flight from del to Agartala to day, though there is flight from Del to Kolkata and kol to Agartala. They(indigo staff) make us bound to purchase ticket of 17th May (6e273 booking ref. statusM4EZHSafter paying extra ammount of Rs.5000+ for Our urgent journey from the indigo counter near reporting counter at Delhi airport.we asked them that it is your duty to arrange our boarding as you have issued boarding cards .As because we are unable to overcome the Big que in the security check on that date But.they denied their responsibility .As a result of hardship we suffered financial loss and mental stress .we had to return back to guest house and to come on next day.this is a kind of negligence and harrasment by the indigo authority even after issuing
Of flight boarding card is beyond imagination .I am a regular flier by Indigo, now had a wast experience after long time?I therefore request you to compensate the financial loss and harrasment by paying an Ammount of Rs 30, 000(thirty thousand ) Within 2 weeks time from now, After that I will move to consumer court for justifyable. compensation.
Sincerely yours
Dr.Sajal Kanti Deb, mobile no. [protected]

While I was travelling from Houston, TX USA to Coimbatore, I have taken the connection flight as indigo from Chennai to Coimbatore and the carrier number is 6E/375, PNR is YCIQ5X. As i was allowed to bring 43 Kgs in my international Emirates flight, i have taken about 35 Kgs with me. While Check In at chennai, the Indigo staff Vijayalakshmi M. has issued the boarding pass and collected my luggages. Later she informed to pay Rs. 5000 for the excess of 20 Kgs as Indigo allows only 15 Kgs. I have booked the ticket at the cost of Rs. 2500 but the luggage cost is twice than the ticket cost so i have planned to cancel the ticket in indigo and take a new ticket from Spice Jet (who allows the same weight which the international carrirer allows) but Indigo staff has refused to cancel the ticket as the Boarding Pass has been given. Second i have planned to take my luggages and send courrier from chennai but she again refused and not given my luggages which is already check in. I left with no other option so i have paid Rs. 5000 and travelled in that flight. This was very bad experience and i am informing all my colleagues NOT to take indigo flight to travel any where due to this very bad experience and poor service of Indigo carrier.

Hi, I took flight from Kolkata to Jaipur on 21 May 14 at 7 am flight no is 6E 238. I checked in line, c3 .On reaching Jaipur I found My security seal was broken and my Samsung tab 3, 7.1 was missing from my luggage. please let me know how to proceed on this. Regards, Sushma Bengani [protected]