[Resolved]  Indigo Airlines — charges for web check in

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased a delhi- lucknow ticket. As always, i decided to web check-in. To my horror i realized that i have to pay for any seat. That's is plain stupid on part of airline and irritating for me as a customer. I have already paid for a seat and should get atleast one free seat with my ticket. Why do i have to pay extra just because i want to do a web checkin? Infact, i am saving money for airlines by doing a web checkin. Checkin at the airport costs airline in terms of people time and printing cost.

But, in their greed to fleece the passenger, they make passenger pay for even for web checkin.

Shame on you indigo. This is extreme greed.

No more indigo for me in future.

I will also complain to ministry of civil aviation about these unfair practices.
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Dec 25, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
IndiGo Customer Care's response
Hi,

We understand your concern but our product offerings are refreshed from time to time. You may always opt for a charge-less seat at the airport, depending on availability.

Regards,
IndiGo Team
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