[Resolved]  Indigo Airlines — e aadhaar card invalid dcumnts for travel

Address:Chennai, Tamil Nadu, 600040

Pnr no al2cwq bbsr odisha airport at checking counter one the staff informed that e aadhaar card is not a valid document to travel thru indigo airlines. She refused to accept my e aadhaaar as proof for travel and was made to wait long and i had to furnish other proof of documents we request pls educate our staff regarding rules of e aadhaar card this will help not to harass the travelling passengers pls provide all ur staff with copy of section 4 (3) of aadhaar act, 2016: government has clearly mentioned in. The section as a valid document
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Mar 14, 2020
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 10, 2020
IndiGo Customer Care's response
Dear Mr. Agarwal,

We understand the discomfort you have faced. We have already raised this with the concerned airport manager. Hope to serve you with better flying experience.

Regards,
Team IndiGo
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