IndiGo Complaints & Reviews

To whom it may concern:

I was scheduled to fly by indigo 6e 345 to bangalore on 26th of january etd 0930 from kolkata.

In view of travelling on 26th of january and keeping the regulatory and stringent security procedures in mind, i reached nscbi apt well in advance with my 4 yr old daughter to avail indigo 6e 345 etd 0930 hrs.

No sooner, i got inside the terminal, i got my registered baggage screened, queued up for check in and picked up my bcs 17e/d with printed boarding gate no 22.

Adhering to the prolonged security procedure single handedly i was through and inside the departure lounge with my child to board 6e 345 much ahead of the boarding time.

All through i was stationed in front of gate no 22 waiting for the departure call and the gates to be opened for boarding.

To my utter astonishment at around 0930 hrs i was intercepted by an indigo ground staff who tried to clamp a “gate no show” on me, whereas, on enquiry i was briefed that the aircraft had left at 0930 hrs.

I am left to allege that if as per aviation norms for a departure of 0930 hrs, the doors should close at 0920 and that too after the ground personnel's confirmation that the tnb (Total number on board) has tallied.

This means the tnb for 6e 345 did not tally on 26th jan, 2020 and the gate point, boarding tally control was surely short by 02 pax, still the sop for departure was maintained by clearing the flight to close doors at 0920 to be pushed back at 0930 in order to maintain the otp (On time performance) at the cost of leaving behind 02 pax and overriding the special security procedures on a sensitive day by not even bothering to off load the baggage of the left out pax thereby causing a tremendous lapse in terms of flight safety.

There were no indigo ground personnel stationed in front of scheduled boarding gate no 22 to assist and redirect passengers to the changed gate which was at the ground level as the incoming aircraft must have parked at the outer bay iso of a nose in parking for the gang way of gate no 22 which must either have been occupied or must have been unserviceable.

The strangest part that astounded me was lack of interest, inapt handling and careless attitude of indigo departure staff who did not even bother to come to the originally allocated gate to even look for the missing pax when there was no announcement, no update on the screen and no indication of availing the reallocated gate. There was no call over my mobile too to track me for boarding.

As a regular air traveler, i am quite sure that indigo would not have decided to accommodate me and my child by the 2nd flight and would have promptly dealt with me as a gate no show pax had the airline would have been right in handling the situation.

Last but not the least, exposing me to a 4 and a half hour waiting at kolkata airport with a 4 year child in all sorts of distress, it never dawned on to the management that i should have been intercepted and should have been extended some hospitality in respect of the child atleast by means of providing a lounge or by offering some refreshments to sustain the harrassment.

I feel, as a bonafide passenger of 6e 345 wherein i have been assured an airworthy seat, i was cheated and the entire flight was exposed to flight safety hazards whereby indigo has willfully flouted meeting the contractual obligations of extending a safe flight to all other passengers as well.

Mere keeping up to the sop and flouting the bcas and other regulatory laid down procedures can rate an airline outwardly the best but it actually indicates and points to a very unsafe airline instead.

I had cancelled an international indigo flight (Singapore to lucknow) on 7th dec 2019 and there was an amount of 293 sgd to be refunded.
Refund takes 7-10 working days but my amount was not refunded until 9th jan 2020, hence i called indigo customer care again. The customer care executive mentioned there was some issue from indigo side and the refund was not initiated (Problem was never mentioned). The executive initiated the refund on 9th jan 2020 and said to wait for 7-10 working days.
I waited and i called again customer care on 28th jan 2020. The customer care executive 'sharan' took some time to fetch basic details about my itinerary and cancellation and then said from their side there is no problem, refund is already processed and go check with the bank. I mean seriously is it the customer's responsibility to go and check with the bank about the refund for which i do not have any reference number as well.
I disconnected the call and called the customer care again. Then the customer executive 'atul' picks up the call and said he can see there was some error from indigo side and the refund was not initiated on 9th jan 2020 but it is processed now (28th jan 2020).
I have to wait again for 7-10 working days.
This is the way of troubling customer and giving them wrong information about the refund and hiding the errors from indigo.
They are not able to initiate a normal refund.
When i asked atul to provide me the reference number of refund or proof that refund is initiated, then he said they do not have any such information and cannot provide.
Is this some kind of manual paper work going on that do not have this information.
I am really really really disappointed and irritated when i have to chases for my own money.
I have no idea even after waiting for 7-10 working days again will i get my amount or not.

I book tickets from bom to ixa via ccu for my aged parents flight 6e-374 (Date: 26.01.2020, seat no. 9e, 9f), with corporate meal option, since journey time was 4 hours approx. I did web checking and verified cpml option one day before travel. One of the ticket was appearing with cpml cptr (Pnr: veesky) while the other cpml (Pnr: pfgirf). As my parents were not familiar with onboard services, i told them specifically what item to tell to flight attendant. My father took a sandwich+tea and my mother took sandwich+paperboat. On board flight attendant served foods to my parents and gone away. After sometimes flight attendant came back and asked 400 bucks from my parents stating one the pnr:pfgirf was not prebooked with food and it was actually for seat no. 9a. My father did not argue and given money.
Please let me know the reason for this inconvenience.
Ps: my parents were occupying seat 9c, 9d instead 9e & 9f due to inconvenience to fellow passenger (One child and mother was given 9c and 9d). However, my parents had shown their boarding passes.

Hi, my relative has been approached by an agency whose contact details are indigoairline. [protected]@outlook.com. They claim to have hired her and have asked for a process fee of rs 4000. The agency's contact number is [protected] and [protected]. Please confirm to me whether the agency is really working on behalf of indigo airline, or has any connection with the hiring process.
Thanks.

I have submitted request for travel certificate of two pnr's se2lvl and bwtlqe and also paid 200 for each respectively but i haven't received the mail for the same yet and also when i enter the details in travel certificate page, it tells incorrect email id even though it is the correct one. Request you to send the travel certificate in my mail id.

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : be119f
Email address...

My name is himanshu kashyap and i want to book flight ticket from lucknow to dehradun but accidently placed dehradun to lucknow ticket.
Then i have cancelled ticket after 10 minutes of booking then indigo airlines have charged me huge cancellation charges.
My ticket cost is rs.7510
My refund amount is rs.354 only
How this indigo airlines is charging this much there should be some law regarding cancellation from government side.
I need help regarding this.

Booked ticket from paytm app
Booking id-[protected]

Sir, i’ve booked ticket from lucknow to hyderabad through indigo website on 18th jan to travel on 7th feb. I didn’t get any confirmation mail or pnr regarding my booking but my money was withdrawn. I called to indigo customer care they told that it’s due to technical error you will get refund with in 24 hrs but till now i didn’t get any refund sir please help me

I am hema from andhra pradesh, i got a fake confirmation letter of indigo air aviations company by the hr manager sudhir srivastav and sender by the name of some person name as divya bharti ([protected]) who called mailed me on date of 24th jan 2020. For the interview process they made me to deposit 2500rs they send me a payment link (Dear, please click the payment link:-Www.goaviation.in/payindigo/) later they send me one online test link (http://www.indiabix.com/online-test/verbal-ability-test/random).I completed online test with 18/20 marks.. And they send another link for telephonic round..in this they send another payment link for certificate verification rs.6500.. After this i say "sorry mam.. I don't have interest to do job" after this they said"ok no problem madam... I will send cancellation link.. Your money will be refundable"... After this they are not respond to my any calls. Please i kindly request to take actions for this fake id creations by the company are crime department atleast save furure students life and money. I kindly request that to refundable my amount to me. Please take actions!!!

I had booked a flight from banglore to ahmedabad at 17.25 on 24 january, 2020. They sent me a message telling the flight was delayed to 17.55 and check in to be done 25 mins prior. I was well before 30 minutes from 17.55 and still they didn't not allow me to check in and told i should come before 45 minutes. When they clearly sent the message telling 25 mins. If that was their policy they shouldn't send such messages and fool people. They simply wasted my time telling book next ticket. I have attached the message they sent to me. I lost around 6, 600 rs. I could attend the conference i was supposed to.

I traveled with indigo from jeddah to delhi on 5 january 2020 when i arrived to delhi i didn’t receive my luggage i complained at the airport and i was told i need to wait for 14 days up to today there is no idea where is my luggage

I from saudi arabia and im going to complain to jeddah international airport consumer protection

Right now its the 24th of january with no idea about my luggage or compensation

Its really clear that there is no customer care at all

Reference number fdzi5y

On 6 jan neha sharma called me your selected indigo ticket excutive job there are two round of interview in first round we should pay 2500 as security deposit and i'd get id and second of interview there willl verification and there want crf certificate for 8000 rs i dont have so i left offer there called hr radhika bisht and ask my 2500 refund there not giving money back i wait so many day and not picking call.. So my want refund

We are group of passengers wanting to travel to mumbai from nagpur.
The flight was scheduled to depart at 13:35 and it has not yet arrived.
In our family there is a toddler who is starving due to not having any suitable food to feed. There is a cancer patient who is at arrivals wanting to just have a bed to sleep.
If this doesn’t help you understand the severity of situation and provide an alternate means for passengers to travel. This is a failure not only on business grounds but also on humanitarian grounds which you guys being poster child of domestic airlines (In india) are unprepared to handle. The most frustrating part being that the information of rescheduling is being relayed every hour that a flight is further delayed.

Flight number 6e5389 was supposed to depart at 13:35 but it's 19:12 and still no signs of the plane.
U people have no value for your customers time and loyalty towards you.
Representatives here have no clue.
The flight is on the runway since past 2-3 hours is what has been told to us.
We are not getting any confirmation and the flight is getting rescheduled every 15 mins.
This is heights of mismanagement and lack of any services towards your customers.
You are encouraging people to never fly by your airlines every again.
We are highly disappointed and never willing to fly with you.
Resolve this issue asap

Dear sir,

Passenger is having health problem heart problem he is not unable travel that time flight airlines people they are not be given refund our money any rescheduled cheating airlines indigo please necessary action for this airlines policy no use to all international flight no refund not be given. Cheating the people.

Regards
Gnanakumar
55107465

Dear sir,

I would like to get in to your notice which my mother faced issue while travelling with indigo airlines from kuwait to chennai on 13th jan 2020.

I am the one who purchased the ticket with meals, but they took the coupon from her and give an smoked almonds of small packets, not even a glass of water.

I have already contacted the airline, which they said they did investigation and asking about the meal coupon trying to dilute the issue by giving all wrong information

I am sri vaibhava i has got messages on 14th jan telling
Dear candidate, your resume is shortlisted for an interview, check your email or, download your interview letter by clicking on given link-
http://bit.ly/2POkyeO
I had contacted consen person and they asked to do security deposit of 9900/-
I had done that also
After payment i asked me to send adhaar card pan card photo and cv
I have sent above documents to +[protected]Praveen-indigo hrd)

Deposit was done to
Payee name - in favour of indigo airlines
Account number - [protected]
Ifsc code - ioba0002543
Bank name - indian overseas bank
They told we will get gate pass 4days before interview
Till now i haven’t got any information
I tried contacting praveen indigo hrd
His phone is switch off and not replying to any messages
Kindly look into it
N refund the amount i pain
Thanking you
Srivaibhava v

Mr sandeep of indigo ground staff near boarding gate behave roughly in an objectionable approach while we are boarding the flight on 21/01/2020 with indigo pnr glpinn.
If any hand luggage checking is there at aircraft gate then that should be done in a descent manner with due respect to luggage of the passanger.
Mishandling luggage with view of doubt even after showing all item in it is disrespect to travellers and humiliating to passanger (Customer of indigo).
Being a corporate customer it is unfortunate and dishonoured my dignity. Mr sandeep's attitude towards my luggage is such as if i am traveling with prohibited items and i had come accross the gate bypassing cisf and other government security agency.
If indigo ground staff people is so expert and experience for security check and far experience to disbelief the government agency's security check then it is better to have another system after completion of government security check.
It is really unfortunate to believe that indigo raising suspicion on government security check system.
Very unfortunate and condemnable.

I filled a form in official site few days ago and today, i received a call from [protected]. The person said that you will get the job as cabin crew but you'll have to come in physical relationship with me. He said that he is calling from bombay (Mumbai). Please do something about this, they are using people who are need of jobs. They are taking advantage of people. This is a career option not a ### place. Do something!! Take an action!!

This is in reference to the pnr number: sm23hn
And flight number: 6e 6339

My flight was delayed by more than 2 hours due to which i missed my extremely important meeting due to which i suffered huge loss. The departure time was 6:20 am and the flight departed at 8:30 am according to your stats whereas the flight did not depart even after 9 am.

According to indigo policy which states that: in case of delays of more than 2 hours or preponement of the flight by more than 1 hour, customers are entitled for a full refund or re-booking onto an alternative indigo flight at no additional cost subject to availability.

Hence i would like to claim my refund for the delayed flight. I was just sitting in my flight for more than 2 hours and no alternative option was provided to me by the airlines in case of delay otherwise i would have taken an alternative flight and would not have missed my meeting.

Also find attached my ticket and the real departure status of flight.