[Resolved] Indigo Airlines — fare charge below 2 years child

Aarti2018

from Delhi, Delhi

Address:

Indore, Madhya Pradesh

Dear sir,

My name is aarti sharma. Today i travel through indigo flight no.6e-245 from kolkata to indore. Pnr no. Hy4ksv-6e245 with my baby below 2 years.

I shown him my baby aadhaar card to verify the age.

But at the time of boarding pass they forcedly charged rs.1250/-for half ticket of my baby. I was alone in travelling.

As per domestic flight rule below 2 years child is free in every flight.

Hence i request to please arrange to refund the same otherwise i will lodge complaint with consumer forum.

Thanks & regards
Aarti sharma
[protected]

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Jul 30, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

IndiGo Customer Care's response Hi Aarti,

We regret to note that we could not live up to your expectations. We would like to inform you that children under the age of two years, as on the date of travel, can travel as Infants with a fixed fee of INR 1250 which is charged by our staff. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team